# Team Lead Service Management (German/English speaker) at…

> Source: https://confidential.careers/job-detail/team-lead-service-management-german-english-speaker-rindus-valencia

# Team Lead Service Management (German/English speaker)

rindus 

** Valencia, Spain ** Full Time ** Operations Jobs ** Spain ** New

[Apply Now](https://confidential.careers/go/14027951) ** Save 

## Job Description

**About us**

Hey! ⚓

Get ready to set sails and navigate the **rindus wave ⛵️**

**We're rindus,** a People company. We love IT professionals and our **passion** is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because**growth** is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams.

So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new **rinder** to get on board. Are you the next to **be reeled in**? ⛴

**About our partner**

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

**What you'll be doing**

**Team Leadership & Development**

- Lead, mentor, and develop a high-performing Service Management team, fostering a culture of continuous learning.
- A highly motivated, customer-centric team capable of operating with high autonomy.
- Ensure clear communication and alignment of global strategies across other departments and the wider organization.

**Process Ownership & ITIL**

- Own and continuously refine core ITSM processes (Incident, Problem, Change, and Request Management).
- Minimized system downtime and significantly improved first-time resolution rates.

**Provider & SLA Management**

- Manage external Managed Service Providers (MSPs) and ensure strict adherence to SLAs and XLAs (Experience Level Agreements).
- A collaborative and high-quality partnership with external vendors aligned with business needs.
- Support Team Leads and Heads of Department by providing insights on budgets, SLAs, and KPIs.

**Continuous Improvement**

- Analyze service metrics (KPIs), identify bottlenecks, and drive the automation of support workflows.
- Increased operational efficiency and faster resolution times across all service touch points.

**What you'll bring**

- Several years of proven experience in IT Service Management (ITSM) and initial leadership experience. (Essential)
- Deep understanding of ITIL frameworks (preferably ITIL v4); familiarity with agile methodologies (Scrum, Kanban). (High)
- Solid hands-on experience with modern ITSM platforms such as Jira Service Management. (Important)
- Excellent communication and stakeholder management skills, with a strong customer-first mindset. (Critical)
- Professional proficiency in English & German is required

**What we offer**

⛴ Being part of dynamic and highly motivated international multicultural team of skilled professionals.

☄️ Competitive compensation package.

⚖️ Flexible working model: You can choose the work model that fits your lifestyle (At office, hybrid or full remote)

⏰ Flexible schedules with core working hours.

✔️ Private health insurance from day 1.

⛹ Gym Sponsorship.

✏️ English and German language classes.

✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Malaga Tech Games, etc).

Posted August 14, 2026