# Technical Account Manager at GCS Recruitment in Ireland -…

> Source: https://confidential.careers/job-detail/technical-account-manager-gcs-recruitment-remote

# Technical Account Manager

GCS Recruitment 

** Ireland ** Full Time ** Operations Jobs ** Ireland ** New

[Apply Now](https://confidential.careers/go/13681889) ** Save 

## Job Description

We are seeking an experienced **Technical Account Manager** to act as the primary relationship owner for a portfolio of clients. This is a client-facing role that combines relationship management, technical understanding, and strategic planning.

### Key Responsibilities

- Act as the primary contact for senior management and key stakeholders within client organisations.
- Build trusted relationships and develop a strong understanding of each client's business, technology environment, and future plans.
- Lead regular client review meetings and ensure actions, risks, and recommendations are documented and delivered.
- Identify technical risks, recurring service issues, lifecycle concerns, and improvement opportunities.
- Work closely with Service Desk, Professional Services, and technical teams to coordinate service delivery.
- Support technology roadmaps, budgets, contract renewals, and service improvement initiatives.

### Required Skills & Experience

- 2-3+ years' experience as a Technical Account Manager, IT Account Manager, Customer Success Manager, Service Delivery Manager, or similar client-facing technology role.
- Experience within a Managed Service Provider (MSP) or outsourced IT environment is highly desirable.
- Strong understanding of Managed IT Services, Microsoft 365, cloud technologies, cybersecurity, networks, infrastructure, and end-user support.
- Experience engaging with business owners, directors, and senior management.
- Ability to translate technical risks and recommendations into clear business language.
- Strong communication, relationship management, organisational, and problem-solving skills.

### Ideal Candidate

A proactive, customer-focused professional who enjoys building long-term client relationships, can confidently engage with senior stakeholders, and has the technical knowledge to understand client environments, identify risks, and help businesses gain greater value from technology.

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Posted August 12, 2026