# Vice President & Head -Quality & Customer Experience at…

> Source: https://confidential.careers/job-detail/vice-president-head-quality-customer-experience-india-s-largest-manufacturer-of-fittings-and-accessories-chennai

# Vice President & Head -Quality & Customer Experience

India‘s largest manufacturer of fittings and accessories 

** Chennai, India ** Full Time ** Customer Service Jobs ** India ** New

[Apply Now](https://confidential.careers/go/15095966) ** Save 

## Job Description

India‘s largest manufacturer of fittings and accessories in the Energy sector. They have multiple manufacturing facilities and state-of-the-art testing laboratories in Chennai. In some of the product categories, they are having over 40% market share in the Indian market. The company has 5 decades of rich legacy.

**Key responsibilities:**

- Plan and execute the Verification and Validation (V&V), reliability, and Quality strategies for new and existing products
- Preparing Quality Assurance Plan (QAP) for customer iFAT (Factory Acceptance Test).
- Coordinate with customers for factory acceptance tests (FAT), pre-commissioning tests and resolution of customer complaints RCA and Analyzing the failure by coordinating with Designs / Production / Quality Departments.
- Organizing routine, type & special tests as per the set standards and giving suggestions to take corrective actions.
- Updating of MIS reports to management like daily test report, weekly & monthly failure reports/analysis, Corrective & Preventive actions, etc. Ensuring Safety of personnel and testing equipment during testing.
- Investigate & Analysis of quality issues of products and implement corrective & preventive actions (CAPA).
- Warranty failure data monitoring Driving critical product issues
- Participate in Internal Quality Assurance (IQAs), Collect VOC for new products on product performance

**Preferred Profile of the candidate**

- Graduate Engineer, preferably Mechanical.
- 18+ years of experience, should have worked in Electrical products manufacturing company (B2B)
- Led and Managed final product Quality Assurance
- Experience of managing FAT, exposure to handle MNCs / global projects will be added advantage

Posted August 22, 2026