Site Reliability Engineer

Overview JOB TITLE: Site Reliability Engineer - Multiple Levels Available CAYUSE COMPANY: Cayuse Civil Services, LLC LOCATION Austin, TX - Hybrid SALARY: $120,000.00 - $160,000.00 This position is posted for future opportunities. Please submit your application to be considered for similar upcoming roles The Work The Site Reliability Engineer will be instrumental in ensuring the reliability, performance, and scalability of systems and services critical to our operations. This role bridges the gap between development and operations by leveraging a software engineering approach to address system administration challenges.

This role requires a blend of software development expertise and operational excellence to meet evolving business and technical goals. This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables. Responsibilities Key Responsibilities Ensure the high availability and reliability of critical systems and services across production and development environments.

Monitor and improve system latency, performance, and overall efficiency through proactive measures and tuning. Conduct performance benchmarking, capacity analysis, and optimize workloads for scalability and cost-effectiveness. Act as the first line of defense for incidents, managing and resolving emergencies and minimizing downtime.

Implement post-incident reviews and root cause analyses to enhance system reliability and prevent recurring issues. Manage system changes, ensuring they are properly planned, tested, and implemented with minimal risk. Develop automation tools and scripts to eliminate manual, repetitive tasks and improve operational efficiency.

Enhance CI/CD pipelines and deployment processes to ensure rapid and stable software delivery. Use Infrastructure as Code (IaC) principles to build, maintain, and scale system infrastructure. Design and implement robust monitoring and alerting solutions to detect anomalies and resolve issues proactively.

Leverage data from monitoring tools to gain insights into system behavior, user impact, and opportunities for improvement. Collaborate closely with development teams to embed reliability principles into the application development lifecycle. Advocate for best practices in system design, development, and operationalizing software applications.

Support the handover of new applications and features into production through documentation, training, and readiness reviews. Other duties as assigned. Qualifications Qualifications - Here's What You Need The qualifications and skills listed below are intended to provide a general overview of the requirements for this position.

However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing. Additional qualifications, certifications, skills, or experience specific to the client's requirements may be identified and requested upon award of the task order. Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

Level 1: 1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Primary job functions do not typically require exercising independent judgment. Level 2: 4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field.

Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Level 3: 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Minimum Skills: Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. Exceptional verbal and written communication skills.

Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. Ability to analyze systems and procedures Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort. Must be self-motivated and able to work well independently as well as on a multi-functional team.

Ability to handle sensitive and confidential information appropriately Desired Qualifications: Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience. Experience setting up and managing Site Reliability Engineering frameworks in medium to large-scale organizations. Familiarity with agile methodologies, ITIL processes, and reliability-focused engineering paradigms like Chaos Engineering or SLOs (Service Level Objectives).

Certification in relevant areas such as cloud computing or DevOps is a plus. Proven experience in system reliability engineering, DevOps, system administration, or software development. Strong understanding of distributed systems, networking, and system architectures.

Proficiency with monitoring and observability tools (e.g., Grafana, Prometheus, Datadog, Splunk) to track performance and system health. Hands-on experience with automation tools (e.g., Terraform, Ansible) and coding/scripting languages, such as Python, Go, or Bash. Solid understanding of containerization and orchestration technologies (e.g., Docker, Kubernetes).

Experience working with cloud platforms (e.g., AWS, Azure, Google Cloud) and the ability to design scalable cloud-based architectures. Knowledge of CI/CD pipelines, source control tools (e.g., Git), and configuration-as-code principles. Our Commitment to you / overview of benefits Medical, Dental and Vision Insurance; Wellness Program Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Short-Term and Long-Term Disability options Basic Life and AD&D Insurance (Company Provided) Voluntary Life and AD&D options 401(k) Retirement Savings Plan with matching after one year Paid Time Off Reports to: Program Manager Working Conditions Professional office environment, with the ability to work onsite in the main office.

Must reside in the Austin area. Must be physically and mentally able to perform duties extended periods of time. Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace. Must be able to sit for long periods of time looking at computer screen. May be asked to work a flexible schedule which may include holidays.

May be asked to travel for business or professional development purposes. May be asked to work hours outside of normal business hours. Travel costs, per diem, and other related expensesmust be pre-approved in compliance with State of Texas travel guidelines.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job . Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer.?

All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. Pay Range USD $120,000.00 - USD $160,000.00 /Yr.

Submit a Referral (https://careers-cayuseholdings.icims.com/jobs/3431/site-reliability-engineer/job?mode=apply&apply=yes&in_iframe=1&hashed1834356743) Can't find the right opportunity? Join ourTalent Community (https://join.cayuseholdings.com/join/talentcommunity/form) orLanguage Services Talent Community (https://join.cayuseholdings.com/ls/talentcommunity/form) and be among the first to discover exciting new possibilities! Location US-TX-Austin ID 2026-3431 Category Information Technology Position Type Full-Time Salary Exempt Remote No Clearance Required None