Salary: Competitive / Paid in Indian Rupee . INR / Annual Recommended Quick Links
What You Should Know About This Job
Role Overview:
We are looking for a Technical Account Management Executive who brings a solid understanding of IT services , strong technical knowledge across frontend, backend, full stack development, QA roles , and a deep grasp of the Software Development Life Cycle (SDLC) . You will be the face of CES to our clientsensuring smooth delivery, identifying growth opportunities, and building long-term relationships. A background in digital transformation initiatives will be a strong advantage.
Key Responsibilities:
- Act as the primary point of contact for assigned client accounts, available round the clock for critical client communications.
- Build a deep understanding of client business goals and align CES's technical services accordingly.
- Demonstrate hands-on understanding of frontend/backend/full stack development, QA roles , and the entire SDLC process .
- Work closely with delivery, engineering, and QA teams to ensure timely execution and resolution of project issues.
- Proactively conduct account reviews, delivery planning sessions , and performance analysis using KPIs and metrics.
- Provide technical consulting during pre-sales, onboarding, and throughout project life cycles.
- Partner with cross-functional teams to drive digital transformation initiatives and suggest process or technology improvements.
- Identify new business opportunities within accounts and drive account growth strategy .
- Maintain up-to-date knowledge on industry trends, technology advancements, and CES offerings to provide strategic recommendations to clients.
- Use CRM and account management tools (Salesforce, Zoho, etc.) to maintain records and track engagement.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, IT, or a related field; MBA preferred .
- 3+ years of experience in technical account management or client-facing roles in the IT services industry .
- Strong technical understanding of software engineering roles (backend, frontend, full stack, QA) and project life cycles.
- Familiarity with SaaS, cloud platforms (AWS, Azure, GCP) , APIs, and enterprise technology stacks.
- Clear understanding of SDLC , Agile methodologies, and delivery frameworks.
- Experience supporting digital transformation programs is a strong plus.
- Excellent communication, presentation, and interpersonal skills.
- Ability to juggle multiple accounts , manage priorities, and ensure client satisfaction.
- Proficiency in CRM tools, support ticketing systems , and lead generation platforms .