We are seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers.
As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth.
You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success.
If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply.
Responsibilities
Lead the Account Management team, focusing on excellent customer experiences
Coach and train the team to achieve retention and upgrade targets
Monitor team KPIs and identify areas for improvement
Handle escalated customer issues and build strong customer relationships
Implement business practices and policies consistently within the team
Conduct regular team meetings, foster discussion, and share updates
Identify skill development areas and create coaching strategies
Facilitate recruiting, training, and onboarding of new team members
Communicate progress of initiatives to stakeholders
Promote a positive and inclusive corporate culture
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