TaxDome is the #1 practice management platform for accounting firms in the US. We’ve grown 100X over the past five years, now serving tens of thousands of businesses globally, with millions of end-clients.
We’re looking for a Customer Success Account Manager (CSAM) to support clients across Germany, Austria, Switzerland, France and Luxembourg. You’ll be the primary point of contact for our English-, German-, and French-speaking customers, guiding them to success on our platform and ensuring satisfaction, retention, and growth.
What You’ll Do- Manage a portfolio of mid-sized to large B2B clients across the DACH and French-speaking Benelux regions
- Deliver onboarding, product training, and regular check-ins in English, German, and French
- Understand customer goals and advise on how to achieve them using TaxDome
- Proactively drive adoption, retention, and account expansion
- Be a customer advocate: collect feedback and share it with Product and Engineering
- Collaborate with Support and Sales to ensure seamless customer experience
- Monitor customer health and product usage to mitigate churn and encourage growth
- You have 2+ years of experience in Customer Success, Account Management, or related roles in B2B SaaS
- Fluent in English, German, and French (C1+)
- You have supported clients in DACH and/or French-speaking markets
- Skilled communicator, great at handling diverse customer needs
- Confident using tools like HubSpot, Salesforce, Intercom, or equivalents
- Familiar with customer success metrics (NPS, churn, MRR growth, etc.)
- Independent, organized, and proactive — you get things done in a remote setup
- Bonus if you’ve worked with LegalTech, FinTech, or SMBs
- Take ownership of key regions: DACH + French-speaking Benelux
- Be part of a fast-growing, global SaaS company with a product customers love
- Work alongside a 300+ distributed team across 40+ countries
- Low bureaucracy, high impact – your ideas shape the customer experience
- Opportunity to grow into senior CS or leadership roles
- Remote-first culture
- Flexible hours aligned to CET
- B2B contract with competitive monthly pay
- Room to grow professionally