We are looking for an experienced AI Chatbot Architect to join our Digital Platforms / AI Solutions team in Dubai. If you have a strong background in conversational AI and enjoy building scalable, intelligent chatbot systems across web, mobile, WhatsApp, and voice platforms, this role is for you.
Apply only if you meet all the following:
- Minimum 6 years of experience in software architecture, with at least 3 years focused on AI/chatbot systems
- Hands-on expertise with NLP/NLU platforms (e.g., Dialogflow, Rasa, Botpress, Watson Assistant)
- Proven experience in integrating LLMs (OpenAI GPT, Azure OpenAI, etc.) and deploying RAG-based architectures
- Strong understanding of security, compliance (GDPR, HIPAA), and scalable multi-channel chatbot deployments
- Bachelor’s or Master’s in Computer Science, Engineering, or a related field
Applications will be automatically disqualified if they do not meet the above experience requirements.
Responsibilities
- Lead the architecture and development of AI-powered chatbots, including task-based and LLM-based systems
- Work with NLP/NLU platforms such as Dialogflow, Rasa, Botpress, and Watson Assistant.
- Build intelligent Q&A solutions using vector databases and retrieval-augmented generation (RAG) pipelines.
- Integrate with cloud services (AWS, Azure, GCP) and deploy across multiple digital channels.
- Ensure chatbot security, scalability, and compliance with data privacy regulations (GDPR, HIPAA, etc.)
- Collaborate with UX designers, DevOps, and backend teams for seamless user experiences
Technical Skillset:
- Experience with LLMs (OpenAI GPT, Azure OpenAI, Hugging Face)
- Familiarity with vector databases like FAISS, Pinecone, or Weaviate
- Proficiency in backend development (Python, Node.js, Flask, FastAPI)
- Strong understanding of API integration, cloud hosting, monitoring, and analytics
- Knowledge of security frameworks such as OAuth2, RBAC, and JWT
What We’re Looking For:
- Bachelor’s or Master’s in Computer Science, Engineering, or related field
- 6+ years in software architecture, including 3+ years focused on AI/chatbots
- Deep understanding of conversational UX and dialogue management
- Experience with enterprise-level chatbot rollouts is an advantage
- Arabic or multilingual NLP experience is a plus
Preferred Certifications:
- Google Dialogflow CX
- Microsoft Azure AI Engineer Associate
- IBM Watson AI Architect
- OpenAI or Hugging Face Developer Certifications
You will be at the forefront of conversational AI innovation, working with state-of-the-art tools to create impactful digital experiences. This is an opportunity to shape the future of customer interaction and digital engagement in a rapidly evolving space.