Analyst

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from HCLTech - Australia and New Zealand

Analyst

For over 40 years HCL has been providing value to their customer’s businesses through application development, maintenance and business transformation services. HCL’s collaborated global delivery mechanism across all industry verticals ensures an innovative and successful execution of IT services. HCL in ANZ is focused in providing software-led IT solutions, Enterprise and Applications Consulting, remote infrastructure management, BPO services and IT Hardware and Systems Integration with offices based in Sydney, Melbourne, Brisbane, Adelaide, Perth, Auckland & Wellington.

Location- Brisbane

Number of Positions: 4

Job Overview:

The role involves managing infrastructure monitoring through SCOM and SolarWinds, ensuring compliance with ITIL methodologies, and overseeing ITSM processes like Incident and Change Management. The responsibilities include handling major incidents, coordinating after-hours service operations, and collaborating with resolver groups for incident resolution. It also covers system architecture reviews, conducting quality audits, troubleshooting technical issues, and providing technical support for various applications and systems, including Office 365 and Citrix. Additionally, the role entails managing SLAs, creating reports, and maintaining documentation for processes, procedures, and compliance standards.

Roles and Responsibilities:

• Managing servers in SCOM and SolarWinds for real-time infrastructure monitoring and compliance.
• Coordinating daily operations, conducting health checks, and identifying potential risks.
• Developing configurations, test plans, and documentation following ITIL methodologies.
• Configuring the CMDB, ensuring compliance through backups, and maintaining data integrity.
• Automating ITSM processes, including Incident, Change, and SLA Management.
• Handling P1, P2, and Major Incidents, including after-hours service coordination.
• Collaborating with resolver groups for incident resolution and process improvements.
• Managing scheduled changes, representing them in change forums, and ensuring adherence to standards.
• Creating reports, analysing data, and providing updates to stakeholders and management.
• Providing technical support via Genesys, email, and ticketing systems for hardware, software, and Citrix.
• Troubleshooting and customizing Office 365 applications, desktops, and security systems.
• Conducting quality audits, identifying high-risk areas, and ensuring compliance with procedures.
• Recommending corrective actions and improvements for process adherence and risk mitigation.
• Educating users and management on quality control, standards, and best practices.
• Reviewing system architecture, diagnosing technical issues, and recommending hardware/software strategies.
• Creating and maintaining technical documentation, including guides, reports, and inventory records.
• analyzing, evaluating and diagnosing technical problems and issues such as installation, maintenance, repair, upgrade and configuration and troubleshooting of desktops, software, hardware, printers, Internet, email, databases, operating systems and security systems.

Education Qualification and Experience:

• Strong hands-on experience with SCOM and SolarWinds tools for monitoring infrastructure.
• Proficiency in PowerShell and other scripting languages for automation and remediation.
• Experience with Azure Monitor Workbooks and resource performance monitoring.
• Familiarity with ITIL methodologies and ITSM processes, including Incident and Change Management.
• Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees

• Our company is extremely diverse with 165 nationalities represented
• We offer the opportunity to work with colleagues across the globe
• We offer a virtual-first work environment, promoting a good work-life integration and real flexibility
• We offer comprehensive benefits for all employees
• We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.

Candidate Data Privacy Notice | HCL Technologies

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech - Australia and New Zealand by 2x

Get notified about new Information Technology Analyst jobs in Brisbane, Queensland, Australia .

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane City, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 days ago

Kedron, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Senior Information Technology Business Analyst

Brisbane, Queensland, Australia 3 weeks ago

Desktop Support Analyst - Information Technology

Brisbane, Queensland, Australia 2 weeks ago

Herston, Queensland, Australia 2 weeks ago

Information Technology Solutions Specialist

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia A$120,000.00-A$143,000.00 1 week ago

Runcorn, Queensland, Australia 2 days ago

Standing Expression of Interest - All Roles

Brisbane City, Queensland, Australia 2 months ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 month ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

IT Business Analyst (12-Month Fixed Term Contract)

Brisbane City, Queensland, Australia A$126,000.00-A$135,000.00 2 weeks ago

Brisbane, Queensland, Australia 4 weeks ago

Brisbane City, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 month ago

Norman Park, Queensland, Australia 1 week ago

Runcorn, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 day ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia A$850.00-A$950.00 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia $130,000.00-$150,000.00 3 weeks ago

Brisbane, Queensland, Australia 3 days ago

Brisbane, Queensland, Australia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr