Title: Business Analyst (Airline Domain)
Location: Houston, TX (Onsite)
Duration: C2C
Job Description:
We are seeking an experienced Business Analyst with hands-on expertise in the airlines or aviation domain to support business operations, process improvement, and system transformation initiatives.
- 8+ years of experience as a Business Analyst
, with
at least 2–3 years
in the
airline
or
aviation domain. - Strong analytical, communication, and stakeholder management skills.
- Familiarity with airline systems (e.g., PSS, GDS, DCS, MRO) and operational workflows preferred.
- Collaborate with stakeholders to gather, document, and analyze business requirements within airline functions such as reservations, ticketing, flight operations, or customer service.
- Translate business needs into detailed functional and technical specifications for development and implementation teams.
- Perform data analysis and reporting to identify trends, KPIs, and opportunities for efficiency improvement across airline processes.
- Conduct gap analysis to evaluate existing systems and recommend enhancements aligned with business goals.
- Support end-to-end project lifecycle activities including requirement validation, testing, and post-deployment review.
- Facilitate meetings and workshops with business users, IT teams, and third-party vendors to ensure alignment and project success.
- Develop and maintain comprehensive documentation such as process maps, user stories, and business cases.
- Ensure compliance with airline industry standards, policies, and regulatory requirements.
- Provide ongoing support for implemented solutions and assist in change management activities.
- Stay updated on emerging technologies, trends, and best practices in the airline and travel industry.