Position Overview
The Business Analyst at YESTE will play a pivotal role in bridging management goals with operational execution. This position is responsible for analyzing business processes, identifying improvement opportunities, and providing data-driven insights to support strategic decision-making. The role requires close collaboration with multiple departments—including Migration, Study Abroad, Recruitment, Visa, and Sales—to ensure smooth workflows, efficiency, and customer satisfaction. The Business Analyst will also support system implementations, process automation, and market expansion initiatives, helping YESTE scale its services effectively.
Key Responsibilities
- Business Analysis & Requirements Gathering
- Engage with stakeholders (Management, Operations, Sales, Migration, Study Abroad teams) to identify and document business requirements.
- Analyze current business processes and recommend improvements to enhance efficiency, quality, and customer experience.
- Data Analysis & Reporting
- Collect, interpret, and analyze data across departments to identify trends, risks, and opportunities.
- Develop business performance dashboards, reports, and KPIs to support management in strategic decision-making.
- Process Optimization & Documentation
- Map business processes and recommend automation/technology interventions.
- Create detailed documentation (business requirements, SOPs, workflows, user stories).
- Technology & System Implementation
- Work closely with IT/Digital Marketing teams to implement CRM, ERP, or other business systems.
- Translate business needs into technical requirements and test system functionalities.
- Strategic Support & Business Growth
- Support the management in market research and feasibility studies for new services (e.g., expansion of study abroad, professional migration services).
- Assist in developing business cases, cost-benefit analyses, and forecasting models.
Key Skills & Competencies
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and stakeholder management skills.
- Advanced knowledge of Excel, Power BI/Tableau, or other data visualization tools.
- Hands-on experience with CRM/ERP systems and business process mapping.
- Ability to work cross-functionally with Sales, Operations, HR, and Digital Marketing teams.
- Knowledge of migration, education consultancy, or recruitment industry is an added advantage.
Qualifications
- Bachelor's or Master's degree in Business Administration, Economics, IT, or related field.
- Minimum 3–5 years of proven experience as a Business Analyst (preferably in consulting, education, migration, or related service industries).
- Professional certifications (CBAP, CCBA, PMI-PBA, Lean Six Sigma) are desirable.
Job Types: Full-time, Permanent
Pay: ₹9, ₹50,306.51 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person