Responsibilities:
As the Organizational Change Management (OCM) Associate Director, you will drive successful ERP/HRIS/CRM transformations by focusing on the people side of change—business processes, systems, roles, and structures. Your key responsibilities include:
-Designing and executing change management strategies to boost employee adoption and minimize resistance.
-Leading a team of analysts and SMEs to deliver people, process, and technology adoption outcomes.
-Building an OCM Center of Excellence with tools, templates, and methodologies to ensure client readiness.
-Advising clients on organizational transformation, including technology, process, and culture change.
-Mentoring junior team members and supporting their development.
-Identifying and mitigating project risks in collaboration with stakeholders.
-Contributing to business development through proposals and Statements of Work (SOW).
-Collaborating across business units to deliver integrated “One Birlasoft” solutions.
Required Skills:
- Strong people leadership skills, evidenced by mentoring and managing junior team member performance on multiple projects, while handling practice growth initiatives and individual team member career plans.
- Minimum 10 years experience in leading Organizational Change Management teams including Communications, Training, User Centric design, Stakeholder Management, Leadership Alignment and Adoption workstreams in transformational programs.
- Change management certification or designation desired e.G. PROSCI, CCMP
- The OCM Associate Director will act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor.
- The OCM Associate Director may also provide direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
- The OCM Associate Director will also support project teams in integrating change management activities into their project plans.
- Will need to assist Client in determining appropriate business decisions about go-live strategy as it relates to people readiness and adoption.
- Working directly with key business function leaders determine approach for go live about customers, sales orders, service orders, inventory, suppliers, partners, locations, business processes etc.
The OCM Associate Director will:
- Apply a structured methodology and lead change management activities (i.E. Prosci, Kotter, CCMP)
- Apply a change management process and tools to create both a go-live business approach and a strategy to support adoption of the changes required by a project or initiative.
Support communication and stakeholder engagement efforts
- Conduct stakeholder mapping and analysis to identify key stakeholders and assess their change readiness through surveys, focus groups and various stakeholder engagement tactics
- Assess all change impacts arising from process, technology and behavior changes through an impact analysis and summarizing the changes that will start stop and continue
- Support the design, development, delivery and management of communications by building communications plans and associated content.
Support training efforts
- Provide input, document requirements and support the design and delivery of training programs, plans and associated content.