Chief Operating Officer

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General Manager People and Culture at Kent Removals & Storage

This is more than a job. It’s a defining leadership opportunity.

Are you a strategic operations leader ready to influence the national landscape of removals and logistics? Do you thrive in complex, high-growth environments where your decisions shape customer experience, performance outcomes, and long-term business success?

We’re seeking a visionary Chief Operating Officer (COO) to join the Executive Leadership Team of one of Australia’s most recognised names in relocations and storage. With over 400 employees and contractors, a national footprint, and a diverse service portfolio, this is a rare opportunity to lead and scale operations that move people, businesses, and futures.

Why This Role?

As COO, you’ll be the operational architect of a national service network—driving excellence across logistics, fleet, warehousing, and freight. You’ll embed scalable systems, champion innovation, and empower a culture that puts safety, people, and customer experience at the centre of everything.

Reporting to the CEO and partnering closely with the Executive team, you’ll help shape our enterprise strategy and play a key role in transforming operations for long-term competitive advantage.

What You’ll Be Doing

• Lead all national service operations across removals, warehousing, fleet, and logistics
• Design & execute a future-ready operational strategy aligned to growth and market leadership
• Champion innovation through digitisation, automation, and data-driven decision-making
• Drive performance via best-in-class KPIs, cost optimisation, and workforce capability
• Collaborate cross-functionally to elevate customer experience, safety, and compliance
• Shape culture by leading with integrity, building strong teams, and developing resilient leaders

What We’re Looking For

• 10+ years in Executive operations leadership (logistics, transport, warehousing or similar)
• Proven success leading complex national or multi-site teams
• Strong commercial acumen and experience with budget and P&L accountability
• Change leader ideally with deep understanding of process improvement (Lean, Six Sigma)
• Strategic mindset, but hands-on when it counts
• Tertiary qualifications in Business, Logistics or related field (MBA desirable)

What’s in it for You?

• A defining executive role in a respected, values-driven company
• Autonomy to shape and transform operations at scale
• A supportive, forward-thinking executive team
• Competitive remuneration and performance-linked incentives
• The chance to leave a legacy in a business that moves lives

Ready to drive real impact across a national platform?

Apply now to be our next Chief Operating Officer and help us deliver the future of relocation excellence.

• Applications are strictly confidential. For more information or to request a position brief, contact Paula McCabe or Hannah Downie

Seniority level

• Seniority levelExecutive

Employment type

• Employment typeFull-time

Job function

• Job functionManagement and Manufacturing
• IndustriesTruck Transportation

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