Csc Customer Success Consultant - It Software Services Provider-Confidential Jobs-Brisbane, Australia

CSC Customer Success Consultant - IT Software Services ProviderCSC Customer Success Consultant - IT Software Services Provider

1 day ago Be among the first 25 applicants

We are looking to recruit a CSC Customer Success Consultant to work from our clients office in Brisbane.

It is essential that you have a solid understanding of how an IT Professional Services Consultancy

work and operates.

What does a CSC do?

A Customer Success Consultant (CSC) helps clients get the most value from a product or service by ensuring they understand how to use it effectively and achieve their desired outcomes. They act as a key liaison between the customer and the company, managing relationships, providing support, and identifying opportunities for growth. In essence, they focus on customer retention and expansion by ensuring client satisfaction and loyalty.

Key Responsibilities of a Customer Success Consultant:

Customer Relationship Management:
Building and maintaining strong relationships with clients, understanding their needs and objectives, and proactively addressing any concerns.
Onboarding and Training:
Guiding new customers through the initial stages of adoption, ensuring they understand how to use the product or service effectively.
Product Support and Troubleshooting:
Providing technical assistance and resolving issues to ensure customers can successfully use the product or service.
Client Education:
Helping customers understand the benefits and features of the product or service, and how they can leverage them to achieve their goals.
Identifying Opportunities:
Recognizing potential upsell and cross-sell opportunities, and working with the sales team to capitalize on them.
Feedback and Improvement:
Collecting customer feedback and providing insights to the product and sales teams to improve the customer experience and product offerings.
Project Planning and Execution:
Assisting with project planning, scheduling, and execution to ensure timely delivery of services and solutions to customers.
Measuring and Reporting:
Tracking key performance indicators (KPIs) related to customer satisfaction, churn, and other relevant metrics.

Skills and Qualities of a Successful CSC:

Strong Communication and Interpersonal Skills: Ability to build rapport with clients, effectively communicate technical information, and listen actively to their needs.

Problem-Solving Skills: Ability to identify and resolve issues, and provide solutions to customer challenges.
Customer-Centric Mindset: Focusing on client success and satisfaction as the primary goals.
Product Knowledge: Understanding the product or service in detail, including its features, benefits, and limitations.
Technical Skills: Depending on the industry and product, some technical skills may be required.
Project Management Skills: Ability to manage projects, track progress, and ensure timely delivery.
Analytical Skills: Ability to analyze data, identify trends, and make recommendations for improvement.

Seniority level

Seniority levelMid-Senior level

Employment type

Employment typeFull-time

Job function

Job functionConsulting, Information Technology, and Project Management
IndustriesIT Services and IT Consulting, Accounting, and Financial Services

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