Join to apply for the Customer Facing Product Support and Development - Software (Data) Engineer role at HyperSec CyberSecurity
About UsEstablished in 2017, HyperSec is a fully Australian-owned technology company specialising in next-generation Big Data and Cyber Security software products. We support ASX20 companies across sectors such as Communications, IT, Government, and Healthcare, enhancing their data integration and cyber monitoring capabilities. Join us to be part of a team leading in Big Data and Cyber Security innovation.
About the Role – Be a Part of This Success Story!This role combines customer support and product development. You will support customer delivery using HyperSec products and contribute to improving the core products. HyperSec employs a tight customer engagement loop for product enhancement, making this role pivotal. You will be coding; this is not just ticket handling.
We seek a Product Support and Development Engineer with experience in data engineering and code support. Ideal candidates will have transferable skills from working with large-scale data in customer support roles. You will support data ingestion for Cyber Security, Telecom, Financial, and Defence sectors, working closely with customers to expand product features and implement use cases. Strong communication skills are essential for supporting escalated customer issues.
At HyperSec, we focus on core tasks, allowing you to excel. Our offerings surpass traditional big data and cyber security solutions with advanced analysis, embedded data quality, and machine learning. You will work with cutting-edge tools that are regularly updated, enabling rapid skill growth. We encourage continuous learning and aim for you to develop into a senior role within 12-24 months.
About YouEssential skills and experience
- 1-3 years of back-end data processing code development
- Proficiency in Python and JSON
- Experience with data parsing
- Strong problem-solving skills and ability to work independently or in teams
- Effective communication skills
- Australian citizenship and residence
- Experience with AWS and Terraform
- Familiarity with Kubernetes for container orchestration
- Customer-facing experience related to product support and data issues
Desirable skills and experience
- Real-world data handling at scale
- Knowledge of schemas and transport protocols
- Experience with Golang or Rust
- Knowledge of Apache Kafka
- Experience with container deployment, scaling, and management (Docker, Kubernetes)
- Familiarity with data serialization formats (XML, Protobuf, Avro, Parquet)
- Experience with AWS cloud infrastructure
At HyperSec, we lead in big data and cyber security innovation. We look for passionate, talented individuals to join our dynamic team and shape future technology. We offer:
- Innovative Environment – work on groundbreaking projects.
- Collaborative Culture – be part of an inclusive, supportive team.
- Flexibility – work in ways that suit your needs.
- Professional Growth – access learning and career development.
- Impactful Work – develop products that protect and inform.
We seek creative thinkers, software developers, and data enthusiasts who bring fresh ideas, build scalable solutions, and harness data for insights. This role involves background checks and a demonstration of your work using your preferred IDE.
Note: We do not accept unsolicited recruitment agency resumes.
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