Customer Success Management Senior Specialist

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Customer Success Management Senior SpecialistApply remote type Hybrid locations Madrid time type Full time posted on Posted Today time left to apply End Date: June 6, 2025 (12 days left to apply) job requisition id R28117

Job Title

Customer Success Management Senior Specialist

Summary:

The Customer Success and Adoption Manager will be an important contributor to the Amadeus Discover project. Amadeus Discover is a platform designed to improve how travelers find and book over 200,000 tours and activities worldwide. It provides travel agencies and OTAs with access to a wide catalog of experiences, enhancing customer journeys and supporting additional revenue. Your primary responsibility will be to ensure customer success by understanding customer needs, developing deep product knowledge, and guiding successful outcomes for mainly Online and Retail Travel Agencies. You will also build expertise in content selection and management, focusing on the best activities for different travelers.

In this role you will:

Key Responsibilities:

• Customer Success Strategy: Develop and execute strategies that align with business goals (e.g., increasing bookings) and drive customer satisfaction and loyalty.
• Customer Insights and Engagement: Understand customer environments and needs, ensure product fit, foster relationships, and serve as the primary contact.
• Product Mastery: Become an expert in our products and services to guide customers effectively and maximize their value.
• Adoption and Performance: Lead initiatives to boost product adoption, monitor KPIs, and identify areas for improvement.
• Cross-Functional Collaboration: Work closely with sales, product, and support teams to ensure a seamless customer experience and resolve issues promptly.
• Issue Resolution: Proactively identify and resolve customer issues, ensuring high satisfaction levels.
• Reporting: Provide regular reports on customer success metrics and initiatives.
• Content Expertise: Manage and curate content related to destinations and activities, develop industry knowledge, collaborate with content partners, and maintain a comprehensive catalog.

About the ideal candidate:

• University Degree in business, marketing, or a related field; an advanced degree is preferred.
• 5–6 years of experience in Customer Success or similar roles, with a proven track record of driving customer adoption.
• Excellent communication and interpersonal skills.
• Ability to analyze data and use insights for decision-making.
• Experience working in fast-paced, dynamic environments.
• Strong problem-solving skills and a proactive approach to customer issues.
• In-depth knowledge of the tours and activities industry is a plus.
• Fluency in English is required; proficiency in Spanish, Portuguese, and/or German is highly desirable.

What we offer:

• Competitive remuneration packages including bonus, equity, pension, travel, insurance, lunch, transport, and other benefits.
• A truly global environment with diverse teams, processes, and culture.
• Continuous learning opportunities through training and daily interactions.
• A supportive, caring work environment that promotes work-life balance.
• Flexible working arrangements.
• A diverse and inclusive community fostering innovation and collaboration.
• A reliable company committed to trust and long-term relationships.
• Engagement in a meaningful mission to shape the future of travel.

Join us to advance your career and make a significant impact on product development and user experience!

Diversity & Inclusion

Amadeus aims to lead in Diversity, Equity, and Inclusion, fostering a culture of belonging, attracting talent from all backgrounds, and providing an inclusive employee experience. We are an equal opportunity employer, and all qualified applicants will receive consideration regardless of gender, race, ethnicity, sexual orientation, age, beliefs, disability, or other protected characteristics.

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