Customer Success Manager [b2b] [saas]

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Join to apply for the Customer Success Manager (B2B) (SaaS) role at Sitemate .

This range is provided by Sitemate. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$100,000.00/yr - A$120,000.00/yr

Thanks for stopping by and learning more about this role at Sitemate!

Brief overview of this role:

We are looking for a Customer Success Manager to join our Sydney team, to improve activation, retention, and growth for our smallest customers.

This role is suitable if you have experience as a Customer Success Manager or in a customer-facing role, or if you've worked in SaaS sales and want to pivot to Customer Success.

You’ll collaborate closely with the Manager of Customer Success and colleagues across Customer Success & Sales within our SMB Pod, gaining a broader understanding of the SaaS delivery model. You will also interact with Sitemate’s founders and cross-functional teams.

Employment:

• Full-time
• Location: Sydney, Australia
• Remuneration (including Super): $100,000 - 120,000 per annum, based on experience

Why consider joining Sitemate?

• Explore our team at recent offsites and events
• Read employee reviews about working at Sitemate
• Listen to our CEO and other leaders on various podcasts about company growth, culture, and career tips
• We value diversity and inclusivity, with a team from various backgrounds, genders, ages, and countries
• Our Sydney office offers excellent facilities including a rooftop garden, wellness centre, showers, and cycle storage, with great transport links
• Performance-based pay, proactive remuneration increases, and a clear career development plan
• Equipment and home office setup budget provided
• Equity options with standard vesting schedule
• Growing company with strong product engagement and no marketing spend on leads
• Founders with diverse backgrounds and strong financial backing from leading investors

Work environment at Sitemate:

• Transparent communication via monthly All Hands meetings
• Respect for your time, with seamless systems and minimal unnecessary meetings
• Autonomy in your work, with a focus on outcomes over hours
• Collaborative environment with exposure to multiple departments

About Sitemate:

• Develops software for the built world industry, addressing challenges with innovative solutions
• First product, Dashpivot, streamlines processes for industrial companies with digital workflows and analytics

Daily responsibilities:

• Manage a portfolio of SMB customers as their primary contact
• Configure software to meet client needs in heavy industries
• Monitor account health, prevent churn, and identify upsell opportunities
• Promote feature adoption and engagement
• Use tools like Salesforce, Front, and Vitally for customer data management
• Respond to customer feedback, support queries, and relay insights to product teams
• Build long-term customer relationships to foster loyalty and advocacy

Major challenges:

• Balancing a diverse client portfolio and prioritizing tasks effectively
• Adapting to a fast-paced environment with high expectations
• Aligning with company culture and core values

FAQs:

No industry experience in construction or renewable energy is required; training will be provided.

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