Position: Customer Success Manager
Location: Gurgaon (Hybrid)
Type: Fulltime with BayOne
Responsibilities:
Skills Required
Must have CSM experience in technology industry with tools similar to Jira, SFDC, ServiceNow, Hubspot, Gainsight, ERP-CRM such as Oracle, SAP, Ariba
- Communication and interpersonal skills
- Problem-solving and analytical thinking
- Product knowledge and technical expertise
- Time management and organization
- Data analysis and interpretation
- Strategic thinking and planning
Benefits of a CSM
- Increased customer satisfaction and loyalty
- Reduced churn rate
- Improved customer retention\
- Enhanced product adoption
- Revenue growth through upsell/cross-sell opportunities
Typical Career Path
- Customer Support Representative
- Account Manager
- Customer Success Manager
- Senior Customer Success Manager
- Director of Customer Success