🌞 Customer Success Manager – Remote (Netherlands-based only)
💻 Fluent in Czech, Romanian, Greek, Portuguese, Hungarian, Slovene (Slovenian), or Polish?
🧠 Have SaaS experience? We need you!
Hey there, tech-savvy people-person!
Are you based in the Netherlands, fluent in one of these native languages – Czech, Romanian, Greek, Portuguese, Hungarian, Slovene (Slovenian), or Polish – and have real experience working in SaaS? Then let’s talk.
We’re looking for a Customer Success Manager to support our awesome customers using GreenSketch – our solar design SaaS platform that’s shaking up the renewable energy space across Europe.
☀️ Who We Are:
We’re OSW, one of Europe’s fastest-growing solar distribution companies. Alongside delivering high-quality solar gear, we’ve developed GreenSketch – a clever SaaS tool that makes solar system design fast and frustration-free.
Now, we’re growing – and we want a SaaS-savvy, customer-happy hero (that’s you) to help us scale our impact even further.
🔧 What You’ll Be Doing:
- Be the main point of contact for solar installers using GreenSketch
- Onboard new users and train them on the platform (virtually – or occasionally in person)
- Troubleshoot problems like a pro and escalate when needed
- Understand customer needs and proactively guide them to success
- Promote new features and ensure adoption
- Track customer health and reduce churn
- Share feedback with the dev team to help make the platform even better
🎯 You Must Have:
- Be based in the Netherlands (yes, really!)
- Be fluent in English + one native language: Czech, Romanian, Greek, Portuguese, Hungarian, Slovene (Slovenian), or Polish
- 2+ years of direct experience in Customer Success or Account Management within a SaaS company
- Confident explaining software tools and digital workflows to customers
- Clear communication skills and a proactive, can-do attitude
- Comfortable with CRMs and remote communication tools
- Bonus points if you’ve worked in solar or a technical industry – but not essential
💰 What’s In It For You:
- 🏠 Remote role (as long as you're in the Netherlands)
- 💼 Full-time, permanent position
- 💶 Salary: €3,500 – €4,000 per month
- 🗓 Monday to Friday schedule
- 🌍 Be part of the renewable energy boom
- 🤝 Work with an experienced, international, and passionate team
🚀 Sound like you?
Apply today and help solar professionals across Europe get the most out of GreenSketch. Let’s make clean energy simple – and sketch a brighter future together.