Company Overview:
Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
Role and Responsibilities:
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:
Candidate Qualifications:
We require the following qualifications from candidates:
Required Skills:
The following skills are required for this role:
Benefits:
Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
Role and Responsibilities:
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. As a Strategic Account Manager, you will represent our company and interact with major clients. Your responsibilities will include:
- Managing and growing the customer's lifetime revenue potential by creating a shared vision and roadmap for success
- Providing customers with success blueprints, service plans, and business roadmaps
- Defining and optimizing the customer lifecycle, mapping the customer journey
- Communicating with major clients on a regular basis and responding to specific queries
- Driving adoption and usage of products and features across multiple business units, teams, and markets
- Developing and implementing efficient and effective management plans for clients
Candidate Qualifications:
We require the following qualifications from candidates:
- Proven work experience as a Strategic Account Manager or Key Account Manager
- 4+ years of solid Customer Success Management experience in a B2B SAAS environment
- Excellent communication skills
- Should have an education background from a Tier-1 college.
- Experience building account plans for growth and creating shared vision with customers
- Hands-on experience with CRM software and Account Management systems
- Strong negotiation skills with a problem-solving attitude
- Flexible, startup mindset with proven success in fast-paced work environments
- MBA from IIM or equivalent is Mandatory
Required Skills:
The following skills are required for this role:
- Strategic account management
- Customer success management
- CRM software
- Account management systems
- Excellent communication skills
Benefits:
- Performance Bonus
- Health Insurance