Job Title: Sr. Manager – Customer Success
Key Role: Business Development Manager – Events & Exhibitions / Customer Success Manager
Experience Required: Minimum 10 years (at least 8 years in the Events & Exhibitions industry)
Languages: English, Hindi, Tamil (Mandatory)
Notice Period: Immediate joiners preferred
Please drop your Cv-+91 86680 72276
About Us
We are a leading event organizing and experiential marketing company specializing in delivering world-class corporate events, exhibitions, brand activations, and more. We blend creativity with strategy to design memorable event experiences for top-tier brands and organizations.
About the Role
We are seeking a highly experienced and dynamic Business Development Manager with a strong background in the Events & Exhibitions industry. This role is focused entirely on business acquisition, strategic growth, and client relationship management. The ideal candidate will be a self-driven professional capable of independently handling client conversations, closing deals, and driving revenue growth.
Key Responsibilities
Client Acquisition & Business Growth
- Identify and target new business opportunities across corporates, government bodies, industry associations, and exhibition organizers.
- Drive lead generation and convert qualified leads into high-value clients for events, exhibitions, and stall fabrication projects.
- Understand client pain points and develop tailored solutions that align with business needs and experiential objectives.
Strategic Sales Development
- Develop and execute business strategies to expand market reach and enter untapped sectors.
- Stay updated on competitor activities, market trends, and client requirements to adapt sales approaches.
- Work on pricing strategies and proposal positioning to maximize conversion rates.
Industry-Specific Execution Expertise
- Utilize strong understanding of venue coordination, fabrication timelines, vendor ecosystems, permits, and exhibition lifecycle management.
- Deliver high-quality proposals for B2B exhibitions, conferences, brand activations, and custom booth builds.
- Provide consultative, value-driven sales engagement to clients.
Client Relations & Internal Collaboration
- Serve as the senior point of contact for all client interactions—from initial briefing to post-event evaluation.
- Collaborate closely with internal teams (design, fabrication, production, servicing) to deliver superior client outcomes.
- Ensure seamless communication, adherence to timelines, and quality standards.
Team Mentorship & Leadership
- Guide and mentor junior sales/BD team members.
- Work cross-functionally to ensure proposal accuracy, client satisfaction, and execution excellence.
- Represent the organization at trade fairs, expos, and key client meetings.
Reporting & Forecasting
- Maintain accurate records of leads, proposals, conversions, and revenue pipelines.
- Present periodic business updates to the leadership team.
- Achieve and exceed monthly/quarterly sales KPIs and growth goals.
Candidate Requirements
- 10+ years of overall experience, with at least 8 years in the Events & Exhibitions industry.
- Proven track record in acquiring new business and closing high-value deals independently.
- Strong knowledge of event execution, fabrication processes, budgeting, and on-ground management.
- Excellent communication, negotiation, and presentation skills.
- Familiarity with CRM tools, proposal formats, and MS Office.
- Strategic outlook with strong business acumen.
- Energetic, proactive, and well-connected within the industry.
- Team-oriented individual who thrives in fast-paced, collaborative environments.
- Willingness to travel for client meetings, events, and exhibitions.