Customer Success Manager
Location: Whitefield, Bengaluru, Karnataka
Working Days: 5 Days (Rotational Shifts)
Compensation: ₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)
Eligibility Criteria:
- This role is only for graduates (Postgraduates should not apply).
- You must have exceptional spoken and written English communication skills.
- Pursuing a PGDM along with this job is mandatory and non-negotiable.
About the Opportunity:
We’re looking for passionate Customer Success Managers (Entry-Level) who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space — Plum .
This is a work-integrated role in partnership with Skill Veda , where you’ll pursue a PGDM in Customer Success Management while gaining real-world experience at Plum.
It’s the perfect launchpad for someone who wants to build a long-term career in Customer Success, Client Relations, or SaaS Account Management.
Why Join Us:
Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers.
You’ll:
- Work directly with CXOs and decision-makers from India’s top startups.
- Learn how high-growth SaaS companies manage clients, retention, and expansion.
- Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes.
Your Key Responsibilities:
- Help customers and HR teams use their health insurance & wellness benefits seamlessly.
- Own post-onboarding relationships and ensure top-tier support and satisfaction.
- Communicate across chat, email, and phone with empathy and problem-solving focus.
- Collaborate with internal teams & insurance partners to ensure quick resolution.
- Meet SLAs for response time, accuracy, and issue resolution.
- Identify customer patterns and share insights to improve internal processes.
- Drive 100% retention through an extraordinary customer experience.
What We’re Looking For
- Graduate in any discipline (Postgraduates not eligible).
- Excellent English communication (verbal & written) is mandatory.
- Strong ownership mindset and ability to think on your feet.
- Tech-comfortable: tools like Intercom, Slack, Freshdesk, Hubspot, or Google Suite.
- A genuine passion for helping people and solving problems.
⚠️ Note: Pursuing the PGDM (Post Graduate Diploma in Management) through Skill Veda alongside this role is mandatory and non-negotiable.
What You’ll Gain:
- Hands-on SaaS experience with one of India’s most innovative healthtech firms.
- A UGC-recognized PGDM in Customer Success & Key Account Management .
- Career progression opportunities into Senior CSM / Account Manager roles within 12–18 months.
- Dynamic, growth-oriented environment focused on skill development and ownership.
Interested?
Apply now or share your resume with with the subject line:
“Application – Customer Success Manager (Entry-Level), Bengaluru”