Customer Success Manager
Location:
Whitefield, Bengaluru, Karnataka Working Days:
5 Days (Rotational Shifts) Compensation:
₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)
Eligibility Criteria:
This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English communication skills. Pursuing a PGDM along with this job is mandatory and non-negotiable.
About the Opportunity:
We’re looking for passionate
Customer Success Managers (Entry-Level)
who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space —
Plum .
This is a
work-integrated role
in partnership with
Skill Veda , where you’ll pursue a
PGDM in Customer Success Management
while gaining real-world experience at Plum.
It’s the perfect launchpad for someone who wants to build a long-term career in
Customer Success, Client Relations, or SaaS Account Management.
Why Join Us: Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers.
You’ll: Work directly with CXOs and decision-makers from India’s top startups. Learn how high-growth SaaS companies manage clients, retention, and expansion. Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes.
Your Key Responsibilities:
Help customers and HR teams use their health insurance & wellness benefits seamlessly. Own post-onboarding relationships and ensure top-tier support and satisfaction. Communicate across
chat, email, and phone
with empathy and problem-solving focus. Collaborate with internal teams & insurance partners to ensure quick resolution. Meet SLAs for response time, accuracy, and issue resolution. Identify customer patterns and share insights to improve internal processes. Drive
100% retention
through an extraordinary customer experience.
What We’re Looking For Graduate
in any discipline (Postgraduates not eligible). Excellent English communication
(verbal & written) is mandatory. Strong ownership mindset and ability to think on your feet. Tech-comfortable: tools like
Intercom, Slack, Freshdesk, Hubspot, or Google Suite. A genuine passion for helping people and solving problems.
⚠️ Note: Pursuing the
PGDM (Post Graduate Diploma in Management)
through Skill Veda alongside this role is
mandatory
and non-negotiable.
What You’ll Gain:
Hands-on SaaS experience with one of India’s most innovative healthtech firms. A UGC-recognized
PGDM in Customer Success & Key Account Management . Career progression opportunities into
Senior CSM / Account Manager
roles within 12–18 months. Dynamic, growth-oriented environment focused on skill development and ownership.
Interested? Apply now or share your resume with
with the subject line:
“Application – Customer Success Manager (Entry-Level), Bengaluru”
Location:
Whitefield, Bengaluru, Karnataka Working Days:
5 Days (Rotational Shifts) Compensation:
₹5,00,000 – ₹7,00,000 per annum (includes PF, PGDM fees of 6,666, & 10% variable pay)
Eligibility Criteria:
This role is only for graduates (Postgraduates should not apply). You must have exceptional spoken and written English communication skills. Pursuing a PGDM along with this job is mandatory and non-negotiable.
About the Opportunity:
We’re looking for passionate
Customer Success Managers (Entry-Level)
who are eager to help customers succeed, solve real business challenges, and grow alongside one of India’s fastest-scaling SaaS startups in the healthtech space —
Plum .
This is a
work-integrated role
in partnership with
Skill Veda , where you’ll pursue a
PGDM in Customer Success Management
while gaining real-world experience at Plum.
It’s the perfect launchpad for someone who wants to build a long-term career in
Customer Success, Client Relations, or SaaS Account Management.
Why Join Us: Plum’s Customer Success team is growing rapidly — having doubled in size last year while scaling 10x in customer numbers.
You’ll: Work directly with CXOs and decision-makers from India’s top startups. Learn how high-growth SaaS companies manage clients, retention, and expansion. Be part of a team that combines empathy, analytics, and strategy to deliver exceptional outcomes.
Your Key Responsibilities:
Help customers and HR teams use their health insurance & wellness benefits seamlessly. Own post-onboarding relationships and ensure top-tier support and satisfaction. Communicate across
chat, email, and phone
with empathy and problem-solving focus. Collaborate with internal teams & insurance partners to ensure quick resolution. Meet SLAs for response time, accuracy, and issue resolution. Identify customer patterns and share insights to improve internal processes. Drive
100% retention
through an extraordinary customer experience.
What We’re Looking For Graduate
in any discipline (Postgraduates not eligible). Excellent English communication
(verbal & written) is mandatory. Strong ownership mindset and ability to think on your feet. Tech-comfortable: tools like
Intercom, Slack, Freshdesk, Hubspot, or Google Suite. A genuine passion for helping people and solving problems.
⚠️ Note: Pursuing the
PGDM (Post Graduate Diploma in Management)
through Skill Veda alongside this role is
mandatory
and non-negotiable.
What You’ll Gain:
Hands-on SaaS experience with one of India’s most innovative healthtech firms. A UGC-recognized
PGDM in Customer Success & Key Account Management . Career progression opportunities into
Senior CSM / Account Manager
roles within 12–18 months. Dynamic, growth-oriented environment focused on skill development and ownership.
Interested? Apply now or share your resume with
with the subject line:
“Application – Customer Success Manager (Entry-Level), Bengaluru”