Tangent International are urgently looking for a Customer Success Manager to work a 12 month extendable contract based in Amsterdam
Essential job functions:
● Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
●Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
● Assist customers and local teams with billing queries and related activities.
● Assist customers and local teams with contractual amendments and related activities.
● Actively look for growth, referral, and expansion sales opportunities.
● Actively cooperate with related stakeholders and teams across the globe.
● Forecast, execute and meet key performance metrics including but not limited to customer retention rate, customer satisfaction, net recurring revenue growth, time to resolution.
● Actively perform value added customer conversations throughout the life of their contract with the ultimate goal of customer retention and growth.
● Proactively manage renewals pipeline identifying and addressing potential risks.
****PLEASE NOTE: Candidates who wish to be considered for this position MUST be Dutch speaking and writing (native or bilingual)****