💼 Technical Customer Success Manager – Generative AI
🌍 Remote - London
💰 Up to $138,000 Compensation
🚀 About the Company
Join a fast-growing global AI scale-up that’s redefining how enterprises create and manage AI-driven visual content. Backed by leading international investors, they’re pioneering ethical, enterprise-grade Generative AI , helping clients across media, marketing, and technology safely integrate AI into their workflows.
Their technology empowers some of the world’s most innovative brands to build fully compliant, on-brand content generation systems, all powered by 100% licensed data and cutting-edge machine learning.
🎯 The Role – Technical Customer Success Manager
As a Technical CSM , you’ll act as the bridge between customers and internal teams, ensuring smooth onboarding, technical adoption, and long-term success. You’ll work directly with developers, product managers, and AI researchers to help clients fully leverage the company’s generative visual platform.
Key Responsibilities:
- Lead onboarding and integration for enterprise clients
- Advise on technical setup, APIs, and deployment best practices
- Troubleshoot and support performance, latency, and usage issues
- Conduct tailored demos, workshops, and technical training
- Collaborate cross-functionally to deliver a seamless client experience
- Turn customer insights into actionable product improvements
⚙️ What You’ll Bring:
- 3–6 years in a technical customer-facing SaaS role (CSM, TAM, or Solutions Engineer)
- Hands-on with APIs , Python or JavaScript , and cloud technologies (AWS, GCP, Azure)
- Strong understanding of AI, ML, or computer vision concepts
- Excellent communicator who can translate technical topics into business outcomes
- Experience supporting B2B SaaS or AI/ML platform customers
💡 Bonus Points For:
- Experience with generative models (e.g., diffusion, transformers)
- Knowledge of MLOps or model serving
- Fluency in French, German, Italian, or Dutch
🌟 Why Apply?
- Join one of the most innovative AI teams in Europe
- Shape the future of ethical Generative AI adoption
- Work fully remote across the UK or Europe
- Competitive package: Up to $138,000 compensation
- Genuine progression opportunities in a high-growth tech environment
If you’re passionate about AI innovation , customer success , and building trusted enterprise partnerships , this is your chance to make a global impact.
📩 Apply now to join a team shaping the next generation of Generative AI.