Daas Customer Success Manager

Data#3 Canberra, Australian Capital Territory, Australia

6 days ago Be among the first 25 applicants

Direct message the job poster from Data#3

Passionate Talent Acquisition Specialist at Data#

• Voted HRD's Employer of Choice for the last 10 years.
• Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
• Opportunities for continuous learning and professional development.

Join a high-performing national team delivering cutting-edge Device as a Service (DaaS) solutions to some of Australia’s top organisations. You'll step into a fast-paced, collaborative environment where your communication skills and drive to grow will be valued and developed. With a close -knit team behind you, this is a fantastic opportunity to make your mark in IT customer delivery.

Who is Data#3?

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.

Voted HRD's Employer of Choice for the last 10 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will:

• Work closely with account managers, customers, and vendors to support the delivery of key IT infrastructure services.
• Coordinate multiple elements of the customer lifecycle including onboarding, adoption, and renewal.
• Prepare quotations, manage catalogues, pricing updates, and assist with forecasting and reporting.
• Act as a key contact for customer queries and escalations, ensuring service quality and customer satisfaction.
• Support procurement, inventory tracking, and device return processes in line with contract terms.
• Assist with review meetings and ensure accurate and timely communication across internal teams.
• Help manage customer events, reporting, and the execution of administrative and invoicing services.

About You

• You're an excellent communicator with a natural ability to engage customers and handle challenging conversations.
• You’re hungry to learn, eager to grow your career, and ready to commit to a long-term development opportunity.
• You bring some customer service or coordination experience, ideally with exposure to IT, procurement, or service delivery.
• You’re organised, detail-oriented, and able to juggle multiple tasks with efficiency and accuracy.
• You’ve got working knowledge of MS Office, especially PowerPoint and Excel.
• You're collaborative, adaptable, and not afraid to take initiative when the situation calls for it.
• Any experience in managing processes, logistics, or supporting project-based work will be highly regarded.
• Baseline security clearance or the ability to obtain

Apply today and build a career with purpose, variety, and growth.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

REF: SACA112858

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Customer Service, Project Management, and Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Data#3 by 2x

Customer Success Manager - Technical Specialist

Canberra, Australian Capital Territory, Australia 23 hours ago

Customer Success Manager - Technical Specialist

Canberra, Australian Capital Territory, Australia 23 hours ago

Canberra, Australian Capital Territory, Australia 2 weeks ago

Senior Customer Success Manager, Public Sector

Canberra, Australian Capital Territory, Australia 2 days ago

Symonston, Australian Capital Territory, Australia 1 week ago

Majura, Australian Capital Territory, Australia 2 weeks ago

Canberra, Australian Capital Territory, Australia A$180,000 - A$200,000 1 day ago

Deputy Program Manager - Support Services

Canberra, Australian Capital Territory, Australia 1 week ago

Key Account Manager, Digital Energy - Canberra

Australian Capital Territory, Australia 1 week ago

Deputy Program Manager - Support Services

Australian Capital Territory, Australia 1 week ago

Canberra, Australian Capital Territory, Australia 7 hours ago

Canberra, Australian Capital Territory, Australia 11 hours ago

Canberra, Australian Capital Territory, Australia 1 week ago

Russell, Australian Capital Territory, Australia 2 weeks ago

Canberra, Australian Capital Territory, Australia 3 weeks ago

Queanbeyan, New South Wales, Australia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr