Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, supported and inspired by a collaborative community of colleagues around the world, and able to reimagine what’s possible. Join us to help the world’s leading organizations unlock the value of technology and build a more sustainable, inclusive world.
We acknowledge the Traditional Custodians of the land in Australia and the Tangata Whenua of Aotearoa in New Zealand. We are committed to valuing and supporting Aboriginal, Torres Strait Islander, and Māori peoples, cultures, and careers.
Responsibilities- Respond to cases logged by Customer, Operations, and Automated Ticketing.
- Adhere to Service Level Agreement response and resolution time requirements.
- Ensure cases are updated daily, or as per customer Service Level Agreement.
- Ensure all unresolved issues are escalated via the appropriate escalation path in a timely manner.
- Comply with Customer and Capgemini change management policies and processes.
- Follow all documented procedures for resolution and escalation of incidents.
- Create and maintain all operational documents for your assigned client.
- Minimum of 4 years experience in IT support as a service desk engineer or desktop engineer, including at least 1 year at a senior level supporting VIPs and senior management.
- Excellent communication skills, both verbal and written.
- ITIL Foundation certification.
- Knowledge of iOS (iPhone and iPad) is a bonus.
- We recognize the importance of flexible work arrangements, including remote work and flexible hours, to support a healthy work-life balance.
- Your career growth is at the core of our mission, with programs and diverse opportunities to explore new paths.
- Opportunity to earn valuable certifications in technologies such as AWS and Microsoft Azure.
- We foster a safe, inclusive environment where everyone can be their authentic selves, supported by staff-led community groups.
We strive to ensure you feel respected, informed, and valued throughout our recruitment process. If your experience falls short of this, we welcome your suggestions for improvement via our Contact Us page on our website.
If you are living with a disability, we can provide support with access requirements or adjustments to our hiring process.
About CapgeminiCapgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world, creating tangible impacts for enterprises and society. With over 55 years of heritage, a team of 340,000 in more than 50 countries, and 2023 revenues of €22.5 billion, Capgemini leverages strengths in AI, cloud, data, strategy, and design, supported by deep industry expertise and a partner ecosystem.
Information SecurityCapgemini Australia and New Zealand maintain ISO9001, ISO27001, and ISO14001 compliant management systems. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks, aligned with industry best practices and regulatory requirements.
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