Desktop Support Specialist
Paris – onsite
12 Month Fixed-Term Contract
May require shift rotations or occasional on-call support based on business needs.
We are looking for an experienced Desktop Support Specialist to join our CIS Practice who provide high-quality, hands-on IT support to our customers across Paris. You’ll manage the full lifecycle of devices, support day-to-day IT needs, troubleshoot issues, and help drive service improvements across the business.
The Role:
- Provide Level 1 and 2 support for desktops, laptops, mobile devices, and peripherals.
- Manage hardware lifecycle activities (Install, Move, Add, Change, Dispose).
- Deliver walk-in IT support at our Tech Bar and handle VIP support requests.
- Troubleshoot software issues across Microsoft 365, Windows 10/11, and remote access tools (VPN).
- Support incident and service request management through ServiceNow (or similar).
- Set up new hires and offboard departing employees (IT onboarding/offboarding tasks).
- Support meeting room technology (Zoom, Microsoft Teams, Cisco Webex).
- Maintain accurate asset records and compliance with hardware/software standards.
- Help with critical incident resolution (P1/P0) and contribute to problem-solving processes.
- Promote IT best practices and digital adoption across the business.
- Update knowledge bases and standard operating procedures.
What You’ll Bring:
- Minimum of 3–5 years’ experience in IT Support, Desktop Support, or Helpdesk roles.
- Hands-on skills with Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.
- Familiarity with ITSM tools like ServiceNow, Remedy, or similar.
- Good understanding of ITIL practices (Incident, Problem, Change Management).
- Strong troubleshooting, communication, and customer service skills.
- Basic understanding of networking, infrastructure, and security principles.
Preferred Certifications:
- ITIL Foundation
- Microsoft Certified: Modern Desktop Administrator Associate
- CompTIA A+ / Network+
- Automation/scripting knowledge (PowerShell, Python) is a plus!
Hurry & Apply for a more detailed conversation with our Team!
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