Job DescriptionJob Description
Director of Training needed for fast-paced Tex-Mex restaurant!
RESPONSIBILITIES & SPECIFIC TASKS
- Develop, maintain and revise materials and systems for hourly Team Members and Management training programs
- Identifying and assessing future and current training needs
- Drawing an overall or individualized training and development plan
- Deploying a wide variety of training methods
- Implementation and monitoring all training methods and aspects
- Engage, monitor & guide participants in the Manager-In-Training program. From orientation to completion by tracking, reviewing and validating completion of program requirements
- Maintain records and prepare reports to evaluate performance and monitor progress of trainees
- Participate in new restaurant openings by organizing training schedules, creating specialized training materials and providing operational support as needed
- Execute store/site visits to perform training and operational audits, inspections, process improvement observations, and provide detailed written feedback for review by leadership team
- Facilitate classroom sessions to present training information and materials
- Cross Functional assistance with menus and promotions alongside Marketing, Operations and IT teams
- Certified Trainer Program
- In-Store Mgmt ‘Training Managers’ quarterly meetings
- Weekly reporting of new hires & communication with store managers on progress
- Administer companywide scheduling platform
- Administer online waitlist guest management platform
- Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers
- Draw an overall or individualized training and development plan that addresses needs and expectations
- Conduct effective induction and orientation sessions
- Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them
- Manage training budget
- Provide opportunities for ongoing development
- Resolve any specific problems and tailor training programs as necessary
- Maintain a keen understanding of training trends, developments and best practices
SKILLS & SPECIFICATIONS
- Not required, but a nod to working knowledge of the following:
- Hot Schedules Administration
- LMS Admin – Schoox, Wisetail or similar
- LMS Software Creation – Articulate
- OpenTable Administration
- Google Suite
- Proven work experience as a Training Manager, or minimum five years of restaurant operations/management experience
- Frequent travel around greater Houston area & College Station
- Skilled in assessment and development of training programs
- Three years of recent training program design and administration experience, preferably in restaurant industry
- Track record in designing and executing successful training programs
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Excellent presentation and facilitation skills
- Strong writing and record keeping ability for reports and training manuals
- Advanced computer skills
INTERPERSONAL SKILLS
- Highly self-motivated individual
- Detail oriented and able to thrive in a fast paced environment
- Excellent communication and leadership skills
- Ability to work in a stressful environment, while meeting project deadlines
- Ability to work individually, prioritize tasks and be self-driven
- Strong attention to detail
- Possess skills in project management
- Demonstrate ability to solve problems, analyze systems and data and suggest appropriate solutions.
- Well-built skills in organization, prioritization and time management.
- Attention to every information and accuracy in performance.
SUPERVISION
- Report directly to the COO
- Work simultaneously with Director of Marketing
- Weekly Recaps to be shared with COO
- Training Coordinator report directly to this position
WORK SCHEDULE
- 5-day work week
- 6-days during new restaurant openings
- 45-50 hours a week
- Rotating nights and weekends
BENEFITS
- Health Insurance -- details/rates to be confirmed with HR
- Vacation -- to be discussed during interview
- Closed Major Holidays Holidays:
- Dining Privileges
- $165 month on auto loaded card