Euc On-site Support Engineer - Mac & Windows

1 week ago Be among the first 25 applicants

Information Technology Services Management Corp Pty Ltd (ITSM Corp) is a premier provider of strategic IT services designed specifically for large-enterprise and mid-tier organizations. Our solution-based services are founded on mature internal competencies in technology provisioning, service excellence, managed services, IT infrastructure & network solutions, application development, and project management. ITSM differentiates itself in the marketplace through the quality of our people, business value, and passion for our customer’s success. We treat your systems like our own and we work collaboratively with you as part of your team.

ITSM Corp. operates offices in Australia, New Zealand, Singapore, and the Philippines.

We are looking for an EUC On-site Support Engineer to join our Australia Team!

Primary responsibilities:

• End-user facing expertise in providing support for hardware and software issues within end-user computer systems (MAC 70% and PC 30%) to include desktops, laptops, printers, and mobile apps
• Advanced knowledge and training in configuration, installation, and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications
• Responds to end-user product-related questions for all supported hardware, software, and applications
• Understands and maintains/outperforms service levels established
• Analyzes problems to identify the problem area(s) and provide corrective action, recommending solutions to the client application and account related issues
• Understands working on ServiceNow ticketing tool
• 2+ years in a customer-facing deskside support/end-user computing role
• Bachelor’s Degree in Management Information Systems or Information Technology or equivalent experience
• Excellent communication skills, positive attitude, and be engaging with end-users
• Flexible and able to work various shifts to include weekends if needed (not expected)
• Experience with MAC, Microsoft OS, and Microsoft Office applications
• Experience with problem-solving in a support-oriented environment
• Soft skills and troubleshooting skills
• Team player, good communicator, self-directed work style, and ability to multi-task
• The ability to multi-task and handle ever-changing priorities

Additional Knowledge & Skills (non-mandatory):

• Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software, and applications being supported
• A+ and Network+ Preferred at minimum
• Basic knowledge of networking, Airwatch, SCCM, and Cisco routers and switches
• Willingness to learn new skills and work outside of your comfort zone with the end-user community
• Ability to manage individual tasks that may require cross-departmental communication and collaboration

Only applicants based in Australia preferably in Melbourne with valid active working visas should apply. Student are encouraged to apply.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Other

Job function

• Job function Engineering and Information Technology

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