Scope of Role
- Early engage with potential customer to promote Getac solutions.
- Responsibility to provide high level technical expertise to Getac customer and partner base whilst also supporting the Sales Team engaging directly with customers in pre-sales and post-sales environments as required.
- English communication & writing skill is a must as this role will be also working with HQ and global team
Responsibilities
- Pre Sales Support to assist technical project requirements and map out potential solutions to customer technical challenges.
- Post Sales issue support and escalation including direct ownership for technical areas raised by our enterprise customers either directly or as escalated by the Customer care group.
- Customer facing technical query management supporting regular review meeting, SLA meetings and technical escalation reviews.
- Document and log all technical issues within central database (saleforce.com/FTIE) and ensure all issues are kept up to date and produce reports as required both for internal and external audience.
- Working with sales teams to provide proactive support on products and projects to anticipate and escalate potential issues to management and Getac HQ technical teams.
- Conduct the regular product technical update and golden sample evaluation for enterprise customers
Experience Required
- Eligible to legally work in Spain.
- 5 Years general experience within the service / IT environment
- Minimum 3 years direct experience in computer diagnostics and repair
- Detail knowledge and understanding of PC architecture and willingness to adopt this knowledge to Getac’s specialized products
- Language – Spanish native with very good English in verbal and writing.
- Project Support skill preferable
- Preferable but not required experience in Defense industry.
- Preferable driving license
Competencies
- Self-Motivated individual capable of working individually and within a small team
- Ability to manage multiple issues and prioritize accordingly
- Ability and willingness to travel as required by the Company
- Excellent written and spoken communication skills for both internal and external correspondence
- Customer management and communication skills especially via telephone and email
- Analytics skills and data management
- Positive hands on attitude to getting the job done
Working Relationships
- Local and HQ Enterprise Account Team (Commercial , Technical , Project)
- Enterprise Customers
- European Service and Administration teams
- End Customer and Third-party Partner