Fusion Risk Management

Job Title:

L2 Support Engineer – Fusion Risk Management & Salesforce

Location:

Gurugram (Preferred) / Bangalore

Experience:

8–11 years

Notice Period:

Maximum 60 days (in-flight candidates preferred)

Job Summary:

We are looking for an experienced professional to provide
Level 2 (L2) production support
for
Fusion Risk Management
and
Salesforce applications
. The role involves resolving incidents, maintaining system stability, supporting operational resilience, and contributing to process and system improvements.

Key Responsibilities:

• Provide
  L2 support
  for Salesforce and Fusion Risk Management systems.
• Perform
  incident analysis, troubleshooting, and recovery
  for production issues.
• Support
  Fusion Risk Management
  modules:
  Operational Resilience, Business Community, Operational Risk Management
  .
• Maintain and administer
  Salesforce applications
  (Sales Cloud, Financial Services Cloud, Experience Cloud).
• Handle
  data imports/exports
  using Salesforce Data Loader.
• Work on
  integrations
  using APIs and ETL tools (e.g., Informatica IDMC).
• Identify IT operational risks and assist in
  risk mitigation
  and
  recovery planning
  .
• Document issues, solutions, and processes for continuous improvement.

Mandatory Skills:

• Hands-on experience with
  Salesforce
  (admin/dev experience preferred).
• Hands-on experience with
  Fusion Risk Management
  , including
  Operational Resilience, Business Community, Operational Risk Management
  .
• Strong knowledge of
  Salesforce Data Loader, API integrations, and ETL tools
  .
• Understanding of
  ITIL processes
  (Incident, Change, Problem Management).
• Excellent
  documentation, communication, and analytical skills
  .

Preferred Skills:

• Experience in
  Business Continuity, Crisis Management, or Technology Recovery
  .
• Certifications such as
  MBCI, ABCP, CFCP, CBCP
  .
• Salesforce
  Admin or Developer certification
  .

Work Hours:

• Primary: 3:30 PM – 12:00 AM IST
• Secondary: 1:30 PM – 10:00 PM IST