Global Customer Experience Manager

We're thrilled to partner with Desky, Australia's leading retailer of sit-stand, height-adjustable desks and ergonomic office furniture.

14th April, 2025

As a fast-growing, customer-centric business, Desky is expanding into international markets and seeking a dynamic leader to shape our global customer success strategy. This role is crucial in ensuring exceptional service and operational efficiency across multiple regions.

Position: Global Customer Experience Manager

Your remit will be to develop and execute customer service strategies, focusing on process optimisation, team structure, and continuous improvement. You will lead international support teams, enhance service delivery, and champion operational excellence to create a world-class customer experience.

You’ll love:

• Being part of a fast-growing, entrepreneurial team
• Playing a key role in the company's growth journey
• Shaping global customer experience across Desky and its sister company, Alternative Brewing

Key Responsibilities:

• Develop and implement a global customer service vision to improve efficiency and satisfaction
• Standardise workflows, performance metrics, and best practices across all markets
• Maintain high customer service standards, meet KPIs, and ensure teams deliver exceptional support
• Mentor and develop senior leaders in Australia, Canada, and the USA, fostering collaboration and continuous learning
• Oversee budgets, resource allocation, recruitment, training, and performance reviews
• Collaborate with Commercial, Supply Chain, and Product teams to optimise service delivery
• Identify and implement process improvements to enhance efficiency and customer satisfaction

About You:

• Leadership experience managing international teams
• Proven success in improving efficiency, team performance, and customer satisfaction
• Strong strategic, problem-solving, and stakeholder management skills
• Experience managing budgets and driving continuous improvement
• High proficiency with Customer Relationship Management (CRM) systems
• Ability to thrive in a fast-paced, dynamic environment and meet deadlines

If you're ready to lead in a high-growth company and shape the future of global customer success, apply now!

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