Role & responsibilities
- Recruitment & Onboarding
- Source, screen, interview, and select candidates for various roles (finance, accounting, auditing, support)
- Manage the onboarding process (documentation, orientation, setting up systems/access)
- Ensure smooth integration of new hires into teams
- Employee Relations & Engagement
- Act as a first point of contact for employee queries, grievances, and general HR support
- Promote employee engagement initiatives (e.g., feedback, surveys, events)
- Support performance review cycles and follow up on outcomes
- HR Policies & Compliance
- Implement and enforce HR policies consistent with Indian labour laws (and any client-specific or international standards, as required)
- Maintain employee records and files accurately
- Ensure statutory compliances (PF, ESI, labour laws, etc.)
- Compensation & Benefits Administration
- Assist payroll processing (coordination with payroll team / vendor)
- Manage benefits administration and related communication
- Training & Development Support
- Coordinate training programs / workshops for employees
- Help identify skill gaps in the teams
- HR Reporting & Metrics
- Prepare regular HR metrics / reports (turnover, hiring status, attendance, leave, etc.)
- Analyze HR data and suggest improvements
- Coordination with Global Clients / Teams
- Communicate / coordinate with international clients or offshore teams as needed (UK, US, AU etc.)
- Align HR practices as per global service standards of the company
Preferred candidate profile
- Bachelors degree in Human Resources, Business Administration, or related field
- 23 years of experience as an HR generalist, preferably in a BPO / accounting / audit outsourcing or service delivery environment
- Familiarity with Indian labour laws, HR compliance, statutory requirements
- Strong communication skills (written & verbal) in English
- Good interpersonal skills; ability to handle employee relations diplomatically
- Organized, with ability to multitask & manage priorities under tight deadlines
- Comfort with working in UK shift / hours
- Proficient with HRIS tools / MS Office (Excel, Word, PowerPoint); experience with any HR software is a plus