Information Technology Desktop Support-Sky Systems, Inc. (SkySys)-Versailles, France

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Information Technology Desktop Support

Sky Systems, Inc. (SkySys)

a month ago

Expires on02 Jul 2025

Versailles, France

Job description & requirements

Job Title: IT Desktop Support Technician

Location: Trappes, France

Job Type: Full-Time || On-site

Expected Hours: 40 hours per week


Position Summary:

We are seeking an experienced IT Desktop Support Technician to provide on-site technical support, hardware/software troubleshooting, and smart hands services. The ideal candidate will have a minimum of 2 to 3 years of hands-on experience supporting IT infrastructure in a professional environment.


Key Responsibilities:

  • Provide desktop, laptop, printer, and peripheral hardware/software troubleshooting and support.
  • Perform installations and break/fix services while ensuring compliance with customer security and warranty policies.
  • Support end users with issues related to Windows OS, MAC/Linux OS (preferred), and desktop applications.
  • Offer network support including smart hands activities for LAN/WAN infrastructure under instruction-based tasks.
  • Provide support for basic networking concepts (TCP/IP, DNS, DHCP, VPN, RDP).
  • Troubleshoot network cabling issues and peripheral/network hardware (routers, switches, firewalls, racks, etc.).
  • Deliver excellent customer service and maintain effective communication with users and stakeholders.
  • Maintain timely and accurate ticket updates using tools such as ServiceNow or Remedy.
  • Analyze recurring issues and implement preventive actions as part of problem management.
  • Document all issues and solutions clearly and thoroughly.


Qualifications:

  • Minimum 2 to 3 years of IT desktop support or field support experience.
  • Associate Degree in Electronics or related field (preferred).
  • CompTIA A+ certification (preferred).
  • OEM certifications (Dell, Toshiba, Lenovo, etc.) are a plus.
  • Familiarity with ITSM tools such as ServiceNow or Remedy.
  • Strong communication, time management, and customer relationship skills.
  • Ability to work independently with minimal supervision and meet tight deadlines.
  • Ability to lift/move equipment weighing up to 50 lbs.
  • Flexible to work varying schedules as needed.

Job domain/function :

Educational qualifications :

Location :

Versailles, Île-de-France, France

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