Information Technology Help Desk

Join to apply for the Information Technology Help Desk role at Yarra Ranges Council

Join to apply for the Information Technology Help Desk role at Yarra Ranges Council

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This range is provided by Yarra Ranges Council. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$78,146.00/yr - A$86,825.00/yr

About the role

Yarra Ranges Council is seeking an IT Technical Support Officer to join our Information Technology team. This role provides technical and systems support to over 850 business unit users across a Wide Area Network (WAN) operating environment. The support encompasses all software, hardware, and smart devices, primarily within Windows 11, Office 365, and Android environments.

Key Responsibilities:

• Provide timely and high-quality client support for over 850 users.
• Manage and support software, hardware, and smart devices.
• Respond to and resolve first-level IT requests according to established procedures.
• Maintain agreed service level responses with a strong customer-focused approach.

Support work-life balance with:

• Your choice of fortnightly or monthly rostered day off.
• Hybrid working arrangements.
• 20 weeks paid primary caregiver leave (6 weeks for secondary caregivers) plus other generous leave options such as menstrual and menopause leave and cultural and ceremonial leave.

This is a full-time permanent position (38 hours per week), with a salary from $78,146 per annum, plus superannuation.

Experience and skills we’re looking for

• Tertiary qualification in an IT related field or extensive relevant experience.
• Excellent customer service skills with the ability to communicate with employees at all levels.
• High proficiency in Windows 11, Office 365 and Android environments.
• Strong technical troubleshooting and problem-solving skills.
• High levels of professionalism, integrity, and confidentiality.
• The ability to work independently and within a team.

If you have some but not all these skills or experience, we still encourage you to apply. Especially if you have the right attitude and willingness to learn.

How to apply

Please ensure you submit your application via our jobs portal by clicking ‘Apply’. Include a resume and cover letter with your application. In your cover letter, tell us about your experience, skills, and why you would like to work with us here at Yarra Ranges Council.

Contact person: Dan Thomas, IT & Print Support Team Leader, on 03 9294 6167.

If you need support with your application or have accessibility needs, please call the contact person above or email us at

Applicants who progress past the interview stage must complete pre-employment checks. These checks will include a Police Check, plus a Working with Children Check.

About Yarra Ranges Council

Yarra Ranges Council committed to creating a diverse and inclusive workplace where everyone is welcome. We encourage people of all genders, cultures, backgrounds, and abilities to apply for jobs with us. We support flexible work arrangements, including full-time, part-time, hybrid, and job-sharing options to meet your needs and suit your life.

Yarra Ranges Council is a child safe organisation and is committed to the safety and wellbeing of all children and young people in our community. We are committed to protecting children from abuse in accordance with the Victorian Child Safe Standards.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries Government Administration and Information Services

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