Key Responsibilities:
- Provide first- and second-level support for hardware, software, and network issues.
- Respond to support tickets, emails, and phone calls in a timely and professional manner.
- Install, configure, and troubleshoot desktop and laptop systems, printers, phones, and other IT equipment.
- Support Windows, macOS, and/or Linux environments.
- Maintain and update IT documentation, knowledge bases, and asset inventory.
- Assist with onboarding/offboarding of employees, including setting up user accounts and devices.
- Monitor system performance and ensure security through antivirus tools and data backups.
- Escalate complex issues to senior IT staff or vendors when necessary.
- Participate in IT projects such as system upgrades, migrations, and rollouts.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 1-3 years of experience in an IT support or help desk role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Familiarity with Active Directory, Office 365, networking concepts (TCP/IP, DNS, DHCP), and remote support tools.
- Experience with ticketing systems (e.g., Jira, ServiceNow, Zendesk).
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Relevant certifications (CompTIA A+, Network+, Microsoft MTA/MCSA) are a plus.