Our valued client is looking for an Intermediate User Experience (UX) Designer to support efforts to enhance digital experience for a Portfolio Credit Insurance Web Application team.
This role can be completed on a hybrid or remote basis
Tasks include:
- Support the Portfolio Credit Insurance web application team by supporting their efforts to enhance the digital experience for Canadian businesses pursuing international business opportunities
- Leveraging agile delivery principles, collaborate closely with cross-functional teams to deliver high-quality designs that meet the needs of our customers and align with the client's business objectives
- Work together with a senior UX Designer and Content Designer to support a cross-functional team in reimagining digital experiences for the client's insurance suite
- Planning & UX Strategy:
- Support the senior UX designer in continuously evolving and executing a comprehensive UX/UI strategy aligned with the client's business objectives and customer needs.
- User Research:
- Collaborate closely with UX research to leverage research findings and insights in the design process. Support conducting user research, competitive analysis and usability testing to inform design decisions and identify opportunities for improvement.
- Requirements Gathering:
- Collaborate with subject matter experts, business analysts, developers and product owner to define project scope, goals and deliverables
- UX Design:
- Deliver end-to-end design process, from wireframing and prototyping to visual design and implementation.
- Wireframing:
- Create user-centered wireframes and high-resolution designs that prioritize simplicity, clarity and ease of use across responsive web experiences.
- UI Design:
- Design visually engaging and intuitive user interfaces that enhance the overall user experience and reflect the client's brand identity.
- Prototyping and Testing:
- Develop wireframes, prototypes, and mockups and conduct usability testing to refine designs based on user feedback.
- Design System:
- Leverage design kits and component libraries to maintain design consistency and scalability across projects.
- Inclusive Design:
- Ensure designs adhere to inclusive design principles and accessibility standards (WCAG 2.2) and comply with the Accessible Canada Act, advocating for inclusive design practices.
- Collaboration:
- Communicate design concepts, rationale, and trade-offs effectively to stakeholders, gaining buy-in and alignment on design decisions.
- Design Excellence:
- Collaborate closely with other design practitioners to build and refine the experience design practice, ensuring high standards of design quality and consistency across experiences.
- Agility:
- Works collaboratively within a cross-functional team using agile methodologies (Scrum, Kanban), taking ownership of work, estimates and reflecting updates in agile work management systems such as Azure DevOps (ADO)
Must Have:
- Ability to design intuitive user interfaces and user experiences using FIGMA
- Ability to work collaboratively with other senior designers, business analysts, developers and product owners
- Experience working in B2B financial digital products (ideally insurance)
- 4 years of experience in UX/UI design, preferably in a B2B or enterprise environment
- Experience in mobile-first design with deep knowledge of responsive design, breakpoints and viewport sizes
- Experience with UX research and testing
- Strong capabilities in design tools such as Figma, Axure, Adobe XD, or similar (preferably FIGMA)
- Proficiency in web design including user flows, component design and styles
- Strong understanding of user-centered design principles, interaction design, and information architecture
- Knowledge of B2B financial products such as insurance would be considered a plus
- Experience with Agile/Scrum methodologies and working in cross-functional teams
Nice to have :
- Knowledge of analytics and UX metrics
- Certification in accessibility (e.g., CPACC, WAS)
- Familiarity with web programming languages such as HTML
- Bachelor’s degree in Design, Human-Computer Interaction, or related field