It Desktop Support Analyst-Light & Wonder-Parramatta, Australia

LW

It Desktop Support Analyst

Light & Wonder

a month ago

Expires on02 Jul 2025

Parramatta, Australia

Job description & requirements

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About Light & Wonder

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games. Our Gaming team develops cutting-edge technology, products, and content for iconic casinos and operators worldwide.

Position Summary

We are seeking an IT Desktop Support Analyst to join our Information Technology team in Silverwater. This full-time, permanent role offers a hybrid work environment. You will provide first and second level support for software applications and hardware, manage help desk inquiries, and assist with deploying desktops, laptops, and mobile devices.

Responsibilities
  • Support and troubleshoot hardware, software, and business application issues
  • Escalate problems and follow up to ensure resolution
  • Maintain and update knowledge base articles
  • Provide support for business applications and hardware, including vendor management
  • Assist with mobile device deployment using MDM tools (e.g., Intune)
  • Deliver user training on technologies like Microsoft 365
  • Understand system functionalities and suggest improvements
  • Seek additional training to enhance skills
Qualifications & Skills
  • Experience in help desk or IT support roles
  • IT certifications preferred
  • Strong troubleshooting and decision-making skills
  • Excellent communication and documentation abilities
  • Knowledge of Windows 10/11, MacOS, MS Office Suite, and mobile OS
  • Familiarity with cloud-based device management
  • Commitment to continuous learning
Workplace Safety
  • Adhere to WHS policies and practices
  • Use equipment safely and report hazards or incidents
  • Ensure a safe work environment

Reasonable accommodations are available for individuals with disabilities.

The above statements describe general responsibilities and are subject to change.

Additional Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Information Technology
  • Industry: Gambling Facilities and Casinos
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Job domain/function :

Educational qualifications :

Location :

Parramatta, New South Wales, Australia

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