Job Type: Full-Time, Permanent
About Our Company
At Eye Media LLC, we believe in the power of technology to transform communication and enhance experiences. We leverage cutting-edge solutions to engage our customers, inform our teams, and streamline our operations. Our dynamic digital signage network is a critical part of our brand identity and operational strategy, and we're looking for a skilled engineer to help us maintain and evolve it.
The Role
We are seeking a proactive and technically skilled IT Engineer to take ownership of our corporate digital signage ecosystem. In this role, you will be the go-to expert for everything from the backend content management system (CMS) and network infrastructure to the front-end displays and media players. You will ensure our digital signs are reliable, impactful, and technically sound, providing a seamless experience for our users and audiences.
Key Responsibilities
- System Management: Install, configure, maintain, and troubleshoot all components of the digital signage system, including:
- Software: Content Management Systems (Vnnox cloud, Broadsign, colorlight cloud)
- Hardware: Media players (Intel NUC), LCD/LED displays, touchscreens, and peripherals.
- Network: Ensure secure and reliable connectivity for all devices, managing VLANs, firewalls, and bandwidth requirements.
- Content & Playback Support: Collaborate with the Marketing and Content teams to schedule content, create playlists, troubleshoot playback issues, and ensure content displays correctly across various screen formats and layouts.
- Monitoring & Proactive Maintenance: Implement monitoring solutions to track system health, uptime, and performance. Perform regular updates, patches, and preventative maintenance to minimize downtime.
- Project Leadership: Lead the technical execution of new digital signage deployments, expansions, and technology upgrades, from planning and procurement to installation and commissioning.
- User Support & Training: Provide second-line support for any digital signage-related issues. Create documentation and provide basic training for content editors and other stakeholders.
- General IT Duties: Fulfill standard IT engineering responsibilities, including endpoint management, network support, and systems administration, as required.
What We're Looking For (Qualifications & Experience)
Required:
- Proven experience (6+ years) in a hands-on IT support or engineering role.
- Direct, hands-on experience supporting and administering a enterprise-grade digital signage platform (Vnnox, Broadsign, Interactive).
- Strong understanding of network principles (TCP/IP, DNS, DHCP, VLANs) and experience troubleshooting network-related issues for IoT devices.
- Proficiency with Windows,Mac and Linux operating systems.
- Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
Highly Desirable:
- Experience with popular digital signage hardware (Broadsign, Samsung, LG, Cisco).
- Basic knowledge of content creation principles (e.g., understanding aspect ratios, image/video formats, HTML5).
- Experience with APIs and scripting (e.g., PowerShell, Python) for automation and integration.
- Relevant certifications (e.g., CompTIA Network+, BroadSign Certified Engineer, specific CMS certifications).
What We Offer
- A competitive salary and comprehensive benefits package .
- The opportunity to work with and master a critical, visible technology platform.
- A collaborative and innovative work environment.
- Ongoing professional development and training opportunities.
How to Apply
Ready to shape the visual voice of our company? Please apply with your resume and a brief cover letter explaining why you are the perfect fit for this specialized IT role.
Submit your application to with the subject line: "Application: IT Engineer - Digital Signage Specialist".
Eye Media LLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: AED1.00 - AED2.00 per month