🌐 IT Service Desk Support (English & Dutch) – Amsterdam
Are you a tech-savvy problem solver fluent in both English and Dutch? Do you thrive in a dynamic, international environment where your skills make a real impact? Akkodis IT is looking for talented 2nd Line IT Service Desk Support Professionals to join our team on-site at a leading client location in Amsterdam.
💼 About the Role
As a key member of our IT Service Desk, you’ll be the first point of contact for users across multiple European locations. Your mission: deliver top-tier technical support, resolve incidents efficiently, and ensure seamless business continuity.
🛠️ What You’ll Do
- Be the go-to expert for ICT-related issues across operating companies and subsidiaries.
- Handle hardware, software, and application support queries.
- Own issues from start to resolution, escalating when needed.
- Log and track tickets using our service management system.
- Collaborate with Field Services and higher-level support teams.
- Contribute to our knowledge base and suggest service improvements.
🧠 What You Bring
- Fluent in English and Dutch (both written and spoken).
- Strong knowledge of Windows OS (7 & 10), Office 365, Active Directory, and mobile devices (iOS, Android, Windows).
- Familiarity with ITIL processes (certification is a plus).
- Basic understanding of network monitoring tools (e.g., PRTG), SCCM, WSUS, antivirus, and encryption solutions.
- Analytical mindset with a passion for troubleshooting and learning.
- Experience in an international corporate environment.
🎁 What We Offer
- Competitive salary + 8% holiday allowance
- Company car + fuel card or paid commute
- 24 days of paid holiday
- Career development with a dedicated talent manager
- Opportunities to work on exciting projects across our client portfolio
- Team and country-wide social events
Ready to take the next step in your IT career?
Apply now by sending your updated CV. We can’t wait to meet you!