Lead Business Analyst / Agency Management Platform Specialist
Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career.
We are seeking a Lead Business Analyst / Agency Management Platform Specialist to work on an exciting initiative to drive business transformation in our new Retail US insurance broking business.
Summary of the role
This role will work as a link between business, data, technology and solution providers to improve the efficiency and effectiveness of our services, products, and processes through the roll out of our new Agency Management platform, a key strategic initiative for our new US broking business. This role will lead the analysis across various functional domains and become the key product specialist advising best practice.
Responsibilities
· Lead workshops, interviews and prototyping sessions in order to elicit business requirements
· Perform analysis across various domains in our new US retail insurance broking business
· Work closely with technology providers on solutions to meet business requirements and make recommendations
· Lead the prioritization of requirements in alignment with the clients and product owners
· Be the product specialist developing best practice and working closely with delivery partners on product roadmap and development
Requirements
· Experience of working as a Lead Business Analyst, Consultant, product owner or similar role within a US insurance broker, Carrier or Consultancy
· Detailed Knowledge of end to end US retail broking processes e.g placement, invoicing, certificate issuance, accounting and settlement
· Has worked on a large business transformation programme in an insurance environment
· Proficient in detailing and producing key analysis artefacts such as functional specifications, user stories, acceptance criteria, wireframes and process flows, capability models
· Can demonstrate superb communication skills including strong presentation skills and working with project teams and senior leadership
· Delivery focused with a proactive approach to analysis and can work with minimal supervision
· Be able to work as part of a fast paced team to deliver high quality business analysis within a startup environment
· Experience of Applied EPIC Agency Management Platform would be a significant advantage
The Location
Remote with some domestic travel where required
Our Culture: People First
We’ve travelled far since opening our first office in 1994. Back then we were local experts – based in London, with direct access to the world’s biggest insurance market. We’re still locals, and we still deliver the right advice and the right insurance to our clients. But now, we’re local all over the world. With over 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven’t changed since day one, when we set out to create a company grounded in:
• An employee-ownership model
• Aligned external investors
• The trust and integrity born of friendship
• Expertise
• Independence
Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It’s created a culture of collaboration and innovation, where we’re driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better – and that’s better for everyone.
Diversity & Inclusion
At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.