Transform global quality frameworks. Lead cross-functional teams across US & Europe About Our Client
A fast-growing global platform revolutionizing how people connect and experience unique stays worldwide. Known for fostering innovation, community trust, and delivering exceptional service across diverse markets.
Job Description
Oversee quality standards for guest services (customer support, claims, insurance) and host operations (listing quality, onboarding) Identify gaps and lead the transformation of quality frameworks across regions Drive continuous improvement initiatives using Lean Six Sigma, FMEA, and data-driven insights Build capability through workshops, coaching, and mentoring within a growing team Collaborate cross-functionally with Product, Operations, and Regional teams Lead high-impact projects from analysis to implementation, ensuring sustained operational improvements The Successful Applicant
6+ years in continuous improvement, process design, or operations leadership Experience managing teams and driving quality transformation across functions Strong analytical skills with ability to turn data into actionable insights Lean Six Sigma Black Belt or equivalent certification preferred Excellent stakeholder management, project leadership, and communication skills Comfortable working in dynamic, ambiguous environments with a proactive mindset Educational qualifications :