Position -Change Management -Manager/Sr. Manager
Exp- 15+Years
Location -Hyderabad/ Noida/ Gurgaon
Job Description :-
ITIL & Infrastructure Change Management (ICM):
- Change Governance (ITIL Framework):
- Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
- Change Advisory Board (CAB):
- Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
- Infrastructure Change Oversight:
- Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
- Change Impact Analysis (IT Systems):
- Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
- Change Scheduling and Planning:
- Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
- Incident & Problem Linkage:
- Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
- Compliance & Audit:
- Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
- Continuous Improvement:
- Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.
Qualifications & Requirements:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master's degree preferred).
- 15+ years of experience in organizational and IT change management roles within large, complex environments.
- Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
- ITIL Certification (Foundation or higher) is mandatory.
- Change Management Certification (e.g., Prosci, ACMP) preferred.
- Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
- Excellent communication, leadership, analytical, and conflict resolution skills.
- Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus
If you're interested, please share your updated CV with me at
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