Manager – Key Account Management
Mumbai & Bangalore
Department SRF
Job posted on July 7, 2025
Employee Type permanent
Experience range 8 to 10 Years
Job Type: Permanent
Job Title: Manager – Key Account Management
Location: Mumbai & Bangalore
Reporting Into: Regional Manager
ABOUT SHIPROCKET
We're on a mission to make e-Commerce simple, accessible and trustworthy. We enable e-Commerce sellers with AI driven technology and dependable services encompassing conversion, order fulfillment, shipping, buyer communication, returns management, and more. Our platform leverages data, workflows and supply chains at scale, providing sellers with just about everything they need to provide a delightful customer experience.
WEBSITE:
WHAT IS IT LIKE WORKING AT SHIPROCKET
We are committed to the following success traits that embody our culture and how we work together to accomplish great things and be a Great Place to WIN
ROLE OVERVIEW
Shiprocket is seeking experienced and strategic Key Account Management with a strong warehouse or logistics background. This role is integral in managing and nurturing relationships with our key clients, ensuring the delivery of exceptional service while leveraging supply chain efficiencies.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with key accounts, understand their needs and provide tailored solutions that enhance satisfaction and loyalty.
- Strategic Planning: Collaborate with senior management to define account strategies, service offerings, and sales targets that align with the company's goals.
- Performance Monitoring: Analyze account performance metrics and warehouse operations to identify trends, optimize processes, and ensure timely delivery of products and services.
- Cross-Functional Collaboration: Work closely with logistics, operations, and customer service teams to ensure seamless execution of client requirements and address any issues that may arise.
- Business Development: Identify new business opportunities within existing accounts and work proactively to expand service offerings and revenue.
- Training and Leadership: Lead and mentor the KAM team, fostering a culture of continuous improvement and professional development.
Qualifications:
- Bachelor's degree in business, Logistics, Supply Chain Management, or related field.
- Proven experience in key account management, sales, or logistics, with a preferred background in warehouse operations.
- Strong analytical skills, with the ability to interpret data and make strategic decisions.
- Excellent communication and interpersonal skills.