We are looking for a skilled Operation Manager with 3 to 7 years of experience in the hospitality industry, preferably in hotels and restaurants. The ideal candidate will have a strong background in managing daily operations and ensuring excellent customer service.
Roles and Responsibility
- Oversee daily operations to ensure smooth functioning and high-quality service delivery.
- Develop and implement strategies to enhance operational efficiency and customer satisfaction.
- Manage budgets, forecasts, and financial reports to optimize resource allocation.
- Supervise and train staff members to improve performance and achieve goals.
- Coordinate with various departments to ensure seamless execution of events and activities.
- Analyze customer feedback and implement changes to improve overall customer experience.
Job Requirements
- Proven experience in operation management within the hospitality industry.
- Strong leadership and communication skills to manage teams effectively.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Excellent problem-solving skills to resolve issues promptly.
- Knowledge of budgeting, forecasting, and financial analysis to inform business decisions.
- Familiarity with point-of-sale systems and inventory management software.