Qualifications and Requirements
Education:
- Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.
- Master’s degree or MBA preferred.
Certifications:
- Lean Six Sigma Black Belt or Master Black Belt certification required.
- Project Management Professional (PMP) or equivalent certification is a plus.
- Change Management certification (e.g., PROSCI, ACMP) is advantageous.
Experience:
- Minimum of 7–10 years of relevant experience in process improvement, operational excellence, or business transformation.
- Proven experience leading enterprise-level process improvement initiatives with measurable results.
- Experience in training and coaching professionals in process excellence tools and techniques.
- Familiarity with agile methodologies and digital process transformation is preferred.
Key Responsibilities
1. Process Improvement Leadership
- Lead cross-functional process improvement initiatives across the business to improve quality, reduce costs, increase efficiency, and enhance customer satisfaction.
- Utilize methodologies such as Lean, Six Sigma, Kaizen, and Design Thinking to identify root causes, eliminate waste, and standardize best practices.
2. Strategic Thinking & Operational Strategy
- Partner with senior leadership to understand business strategy and translate it into process improvement opportunities and initiatives.
- Develop short-term and long-term process excellence strategies that support organizational growth, innovation, and operational resilience.
3. Training, Coaching, and Capability Building
- Design and deliver training programs in Lean Six Sigma, problem-solving, root cause analysis, and continuous improvement tools to build internal capability.
- Mentor and coach team members and process owners at various levels on improvement projects and change management techniques.
4. Change Management & Culture Building
- Act as a change leader to facilitate smooth adoption of new processes, technologies, and behaviors.
- Collaborate with HR, Communications, and leadership teams to embed continuous improvement into the organizational culture.
5. Performance Measurement and Reporting
- Define, track, and report on key performance indicators (KPIs) to monitor the effectiveness and ROI of improvement initiatives.
- Prepare dashboards and executive presentations to communicate progress, challenges, and successes of process excellence programs.
- Conduct post-implementation reviews to validate improvements, share lessons learned, and capture best practices for future use.
Education:
- Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.
- Master’s degree or MBA preferred.
Certifications:
- Lean Six Sigma Black Belt or Master Black Belt certification required.
- Project Management Professional (PMP) or equivalent certification is a plus.
- Change Management certification (e.g., PROSCI, ACMP) is advantageous.
Experience:
- Minimum of 7–10 years of relevant experience in process improvement, operational excellence, or business transformation.
- Proven experience leading enterprise-level process improvement initiatives with measurable results.
- Experience in training and coaching professionals in process excellence tools and techniques.
- Familiarity with agile methodologies and digital process transformation is preferred.
Key Responsibilities
1. Process Improvement Leadership
- Lead cross-functional process improvement initiatives across the business to improve quality, reduce costs, increase efficiency, and enhance customer satisfaction.
- Utilize methodologies such as Lean, Six Sigma, Kaizen, and Design Thinking to identify root causes, eliminate waste, and standardize best practices.
2. Strategic Thinking & Operational Strategy
- Partner with senior leadership to understand business strategy and translate it into process improvement opportunities and initiatives.
- Develop short-term and long-term process excellence strategies that support organizational growth, innovation, and operational resilience.
3. Training, Coaching, and Capability Building
- Design and deliver training programs in Lean Six Sigma, problem-solving, root cause analysis, and continuous improvement tools to build internal capability.
- Mentor and coach team members and process owners at various levels on improvement projects and change management techniques.
4. Change Management & Culture Building
- Act as a change leader to facilitate smooth adoption of new processes, technologies, and behaviors.
- Collaborate with HR, Communications, and leadership teams to embed continuous improvement into the organizational culture.
5. Performance Measurement and Reporting
- Define, track, and report on key performance indicators (KPIs) to monitor the effectiveness and ROI of improvement initiatives.
- Prepare dashboards and executive presentations to communicate progress, challenges, and successes of process excellence programs.
- Conduct post-implementation reviews to validate improvements, share lessons learned, and capture best practices for future use.