Job Title : Supply Chain Management E-commerce Product Manager
Reports To : Head of E-commerce Supply Chain Management
Company Overview :
We are a leading (e-commerce/retail) company, focused on providing our customers with a seamless shopping experience. As we continue to grow, we are looking for a dynamic, data-driven, and innovative Supply Chain Management E-commerce Product Manager to join our team and drive operational excellence in our supply chain functions.
Role Overview :
As the Supply Chain Management E-commerce Product Manager , you will be responsible for managing the end-to-end product lifecycle, with a focus on optimizing the supply chain functions to deliver an efficient, cost-effective, and customer-centric e-commerce experience. You will collaborate closely with cross-functional teams, including logistics, technology, inventory management, and business operations to deliver solutions that improve order fulfillment, product availability, and customer satisfaction.
Key Responsibilities :
- Product Strategy & Roadmap :
- Define the product vision and roadmap for supply chain management systems, tools, and processes to enhance operational efficiency for e-commerce operations.
- Work closely with business stakeholders (e.g., logistics, customer support, marketing) to understand needs and pain points and translate them into product requirements.
- Evaluate competitive products and market trends to identify opportunities for innovation and improvement.
- Cross-functional Collaboration :
- Lead collaboration with technology teams to build, implement, and optimize supply chain systems (e.g., WMS, TMS, inventory management tools).
- Collaborate with operations and logistics teams to develop strategies for improving warehousing, fulfillment, inventory management, and last-mile delivery.
- Work with data analytics teams to implement reporting, monitoring, and performance measurement systems to track supply chain performance.
- Process Optimization & Automation :
- Identify inefficiencies in the existing supply chain processes and work on continuous improvement initiatives to streamline operations.
- Explore opportunities for automation and AI/ML implementation in supply chain operations, particularly for inventory management, forecasting, and demand planning.
- Customer Experience & Order Fulfillment :
- Focus on improving delivery timelines, inventory availability, and order accuracy to ensure a superior customer experience.
- Drive initiatives to improve return management, reverse logistics, and post-order fulfillment processes.
- Performance Monitoring & Reporting :
- Develop key performance indicators (KPIs) and dashboards for tracking supply chain performance.
- Use data-driven insights to drive decisions and align with business objectives and growth targets.
- Report regularly to senior management on supply chain performance, challenges, and opportunities.
Qualifications :
- Bachelors or Masters degree in Business, Supply Chain Management, Logistics, Engineering, or a related field.
- 5-8 years of experience in product management within e-commerce, retail, or supply chain management.
- Strong understanding of supply chain processes, including inventory management, order fulfillment, logistics, and demand planning.
- Experience with supply chain management tools and technologies (e.g., WMS, TMS, OMS).
- Experience with data analytics, including the use of reporting tools (e.g., Tableau, PowerBI) and the ability to interpret data for decision-making.
- Proven ability to manage cross-functional teams, work in a fast-paced environment, and handle multiple priorities simultaneously.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
- Experience working in an agile product development environment is a plus.