Sales Manager

Residence Inn La Mirada – Buena Park

FUNCTIONAL UNIT: Sales Department

JOB TITLE: Sales Manager

REPORTS TO: General Manager

JOB SUMMARY

· To maximize hotel revenue by seeking out, identifying, and developing new accounts and maintaining existing accounts in accordance with Residence Inn La Mirada –Buena Park and Marriott brand standards.

ESSENTIAL FUNCTIONS

· Assists in all aspects of the marketing and sales efforts to generate new and repeat business for the hotel including training Front Desk personnel in selling over the phone, giving property tours, and other related on property sales activities

· Solicits, meets with, and maintains rapport with individuals and account contacts in order to produce groups and/or convention business to include rooms, F&B, and banquet sales.

· Contacts in-house customers to foster additional business and repeat bookings

· Contacts potential business in various markets, local trade and professional associations/corporations, travel agents, and local and state organizations through appointments or cold calls to determine rooming needs

· Follows up on all leads in the form of personal calls or written correspondence

· Promotes the property's unique concept and features to the travel and tourism industry, government, corporate business community, etc.

· Negotiates rates, issues contracts, and coordinates account needs to the operations team to maximize revenues in order to meet or exceed room revenue goals

· Prepares proposals for clients which outline details of proposed functions, coordinates reservations with the front desk team, and clarifies guest requirements and suggests alternatives when necessary

· Conducts group departure interviews, processes follow up thank you letters and evaluates suggestions to improve servicing of groups in order to retain current business

· Assists in the development of the sales and marketing plans for the hotel (i.e.: holiday, travel agent, group package promotions, etc.)

· Makes sales calls, participates in sales blitzes, executes telephone and direct mail campaigns, and participates in breakfast programs as assigned

· Develops and maintains rapport with competitor hotels

· Assists in preparing quarterly marketing/sales budgets and plans

· Maintains files, appointment calendars, and any other sales records in a neat, orderly manner

· Provides exceptional service by communicating effectively with guests, coworkers, and supervisors and demonstrating teamwork by cooperating and assisting coworkers and other departments

· Attends and participates in daily and weekly sales meetings, community activities, employee functions, and guest events

· Works with fellow managers and the general manager to enforce the hotel and Marriott brand policies and procedures

· Performs duties of MOD as scheduled

· Keeps supply areas well-stocked, clean, and tidy

• Greets guests and meeting groups in a warm, friendly manner and answers guest questions regarding the hotel and local area facilities/services
• Remains current on Residence Inn La Mirada Buena Park Hotel and Marriott brand standards
• Strives to improve your knowledge and skills in hotel sales/catering and any other related areas within the hotel business which are of interest
• Performs other job related duties as requested

JOB SPECIFICATIONS

· Education: High school diploma or equivalent, some college a plus

· Experience: Minimum 2 years previous sales experience

o Strong leadership and written/verbal communication skills

o Knowledge of business and management principles

o Previous hotel experience or experience using a FOSSE is a plus

o Proficient knowledge of computer applications, such as Excel, Word, Outlook, PowerPoint

o Working knowledge of general office equipment, such as phones faxes, copy machines, scanners, etc.

· Languages: Written and verbal understanding of English; additional languages are a plus

JOB CONTEXT

· Work Attire: Business Casual

· Physical Work Conditions:

o Requires ability to work in a sitting position for long periods of time (up to 9 hours)

o Requires considerable amounts of time on a computer

o Moderate standing and walking

o Requires use of your arms and legs and moving your whole body, such as, lifting, balancing, walking, stooping, grasping, and reaching

o Requires infrequent lifting and/or pushing and pulling of items up to 15 pounds

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person