What is the opportunity? This is an exciting opportunity to join a high-performing team, where you'll support customers during significant moments in their lives! This role offers the chance to contribute to meaningful improvements, share ideas, and help shape processes that make a real difference to both the team and our customers. In this role, you will: Process onboarding of ARF policies from internal and external sources. Handle ARF policy servicing, including top-ups, switches, incomes, and partial encashments. Ensure tasks are completed efficiently to meet customer expectations. Collaborate with Client Services, Commercial, and Payroll teams to deliver a flawless experience. Handle customer queries efficiently, both in writing and over the phone, especially during payroll timelines. What will make you stand out? Someone with strong pension expertise, particularly with ARF products, legislation, and taxation rules. Organised and detail-focused, someone who thrives in a fast-paced environment and handle queries with confidence. We are looking for someone with a proactive approach, who takes ownership of tasks to ensure quality outcomes. Familiarity with systems like BLISS, L400, Compass, 3R, or Megapay is a bonus. High level of communication skills and a collaborative approach will ensure success. Essential Qualifications QFA and/or RPA More about the team: Retirement processing plays a key role in supporting customers through their retirement journey, from pre-retirement to post-retirement. We help deliver a flawless, outstanding service to meet the growing needs of this important customer segment. This is a hybrid role and can be done anywhere in the Republic of Ireland with the primary office location as Dublin. Travel will be required for in person collaboration exact frequency to be agreed with manager. Why works with us? The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Champion Transformation - Self We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below. Benefits: Work From Home